Prescription for Excellence Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

ISBN-10: 0071773541

ISBN-13: 9780071773546

Edition: 2011

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Book details

List price: $30.00
Copyright year: 2011
Publisher: McGraw-Hill Companies, The
Publication date: 5/24/2011
Binding: Hardcover
Pages: 320
Size: 6.25" wide x 9.25" long x 1.25" tall
Weight: 1.298
Language: English

The UCLA Health System Experience: What Everyone Can Learn from Greatness in Healthcare
Commit to Care
Care Takes Vision, Clarity, and Consistency
Never Enough Care
Leave No Room for Error
Setting the Foundation: Safety Is a Matter of Culture
Safety-Science, Selection, and Challenge
Make the Best Better
Delivering Exceptional Outcomes Here and Now
Quality for Less and for All
Create the Future
High-Value Innovation-Leveraging the Risk of Excellence
Transformative Evolution
Service Serves Us
Service Experience-More than Just Pretty Words
Sustainable Success through Service without Bounds
Conclusion: Your Follow-up Care Plan
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