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Conversation Transformation Recognize and Overcome the 6 Most Destructive Communication Patterns

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ISBN-10: 007176996X

ISBN-13: 9780071769969

Edition: 2012

Authors: Ben Benjamin, Amy Yeager, Anita Simon

List price: $36.00
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Description:

Repair communication breakdowns on the spot and drive positive results in every conversationFailed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding.Conversation Transformationgives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses:AWARENESSLearn to…    
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Book details

List price: $36.00
Copyright year: 2012
Publisher: McGraw-Hill New Zealand
Publication date: 2/7/2012
Binding: Paperback
Pages: 256
Size: 6.00" wide x 9.00" long x 0.60" tall
Weight: 0.704
Language: English