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Building High Performance Government Through Lean Six Sigma A Leader's Guide to Creating Speed, Agility, and Efficiency

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ISBN-10: 0071765719

ISBN-13: 9780071765718

Edition: 2011

Authors: Hundley M. Elliotte, Walter Mores, Mark Price

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Your handbook to successful LSS deployment in federal services Implementing Lean Six Sigma in a federal agency can be a vastly different process than applying it in the private sector; with government comes a host of unique challenges and complexities. Written by an author team that ranks among the few recognized LSS leaders who have worked directly with its deployment in the federal sector, Lean Six Sigma for Federal Servicesprovides an overview of the key strategic elements when planning for LSS deployment in your organization. Numerous examples drawn from past and current deployments in the Internal Revenue Service, Naval Air Support Command, and other civilian and military agencies…    
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Book details

Copyright year: 2011
Publisher: McGraw-Hill Professional Publishing
Publication date: 6/1/2011
Binding: Hardcover
Pages: 192
Size: 6.50" wide x 9.25" long x 0.75" tall
Weight: 0.990
Language: English

Prologue: The Third Lever
Putting the Challenge in Context
What's in This Book
Meeting the Challenge
Building the Anatomy for High Performance
Operational Excellence
Workforce and Culture
Finding the Leverage Points
Leading the Way to Operational Excellence
Introduction to Part I
Do You Know Who Your Customers Are?
Differentiating Customers from Stakeholders
The Price of Not Focusing on Customers
Identifying Customers and Their Needs
Aligning Your Organization to Customers
Aligning Outputs to Desired Outcomes
Keeping the Links
Why Do an Enterprise Analysis?
Prime Value Chain: A Powerful Picture of an Enterprise
Enterprise Analysis Case 1: Joint Munitions Command
How to Do a PVC Analysis
Enterprise Analysis Case 2: Common Ground
Top Challenges in Enterprise Analysis
Worth the Effort
Creating an Action Road Map
Picking Up the Strategy-Execution Link
Developing a Balanced Portfolio
Execution Management and Governance
Keep Your Eye on the Prize
Agility: Responsiveness and Innovation
Introduction to Part II
Understanding Agility in the Public Sector
Short-Term Agility
Long-Term Agility
Agility and Mission Resilience
Beginning the Agility Journey
Knowing What's Coming Before It Happens
Anticipate the Future with Leading Indicators
Develop Your Own Leading Indicators
Use Multiple Indicators
Metrics Must Trigger Action
Long-Term Agility
Leading Indicators in a Mature Organization
Forward-Thinking, Forward-Sensing
The Innovation Imperative
Understanding Innovation
Challenges of Innovation in the Public Sector
Building a Robust Innovation Engine
The Innovation Process
Management Capability for Innovation
Making Innovation a Reality
The Need for Disruptive Innovation
What Makes an Innovation �Disruptive�
How to Succeed with Disruptive Innovation
Become a Disruptive Innovator
Culture and Workforce
Introduction to Part III
Leadership to Galvanize Your Workforce
Change Requires Leadership, Not Just Management
What Performance-Oriented Leaders Think and Do
Eight Lessons from Public Sector Leaders
Determining Leadership Development Needs
Making Sure Your Leaders Lead
Ready, Willing, and Able
The Three Components of Capability
The Cost of Un-Capability
Strengthening Mission Capability
From Good to Best
What Gets Measured Gets Done
Too Much Data, Too Little Information
Picking the Right Performance Metrics
Developing a Metric System You Will Use
Keep Your Goal in Sight
Managing Change
Performance-Oriented Deployment
Introduction to Part IV
Making the Future a Reality
The Good, the Bad, and the Missing
Approach Matters as Much as Output
Performance-Oriented Strategic Planning
Using a Strategic Plan to Manage Your Organization
Making Progress Where It Matters
Scenario Analysis
Scenario Analysis in a Nutshell
Four Steps of Scenario Analysis
The Case for Scenario Analysis
Next-Generation Deployment Strategies
Assessment-Enhanced Traditional Path
Issue-Based Deployment
Technology Value Realization
Rapid Path to Results
Speed with Results
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