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Preface | |
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What Is a Virtual Team? | |
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The Challenges of Working with Virtual Teams | |
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Why Are Virtual Teams Becoming So Common? | |
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Defining Virtual Teams | |
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What's in This Book? | |
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Manager's Checklist for Chapter 1 | |
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Managing Space, Time, and Culture | |
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The Three Key Variables Affecting Virtual Teams | |
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What Besides Geography Causes Cultural Distance? | |
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Use Whatever Advantages You Have | |
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Manager's Checklist for Chapter 2 | |
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The Seven Competencies of Effective Virtual Team Leaders | |
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Key Competencies of Virtual Team Leaders | |
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Distance Manager Effectiveness Assessment | |
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Manager's Checklist for Chapter 3 | |
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What Virtual Team Employees Need from Their Manager | |
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How Do You Control Distance Workers? | |
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What Do Virtual Team Members Need from Their Leaders? | |
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Manager's Checklist for Chapter 4 | |
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Bridging Cultural Differences | |
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How Do Cultures Differ? | |
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Dealing with Different Country-of-Origin Cultures | |
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Cultural Self-Awareness Assessment | |
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Manager's Checklist for Chapter 5 | |
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Starting Up (or Refocusing) a Virtual Team | |
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Selecting Virtual Team Members | |
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Orientation for New Virtual Team Members | |
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Creating a Team Charter | |
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Practical Tips for Chartering | |
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Role Clarification | |
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Operating Guidelines | |
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Technology-Use Protocols | |
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Setting Technology Protocols | |
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Manager's Checklist for Chapter 6 | |
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Building Trust from a Distance | |
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The Problematic E-Mail | |
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Tips for Developing Trust | |
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How Overcoming Isolation in Virutal Teams Builds Trust | |
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Celebrating from a Distance | |
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Manager's Checklist for Chapter 7 | |
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Using Telephonic Collaboration Technologies | |
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Mini-Case Study: A Day in the Life of a Virtual Team Leader | |
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Using Communication Technologies Effectively | |
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Effective Phone Use | |
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Telephone Tips | |
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Effective Teleconferencing | |
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Tips for Effective Teleconferences | |
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Instant Messaging | |
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Videophones | |
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Manager's Checklist for Chapter 8 | |
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Using Videoconferencing and Internet-Based Collaboration Tools | |
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Videoconferencing | |
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Using E-Mail-Without Letting It Take Over Your Life | |
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Web Conferencing | |
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Using Whiteboards | |
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Social Networking | |
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Manager's Checklist for Chapter 9 | |
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Improving the Business IQ of Team Members | |
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Understanding Your Business | |
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Basic Economics | |
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Understanding Customer Expectations | |
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Working with Business Partners | |
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Improving the Value Chain | |
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Manager's Checklist for Chapter 10 | |
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Teaching Finance Fundamentals to Virtual Teams | |
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Budgets | |
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Calculating a Cost/Benefit Analysis | |
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Understanding Profit | |
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Reading Income Statements | |
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Financial Terms and Concepts | |
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Manager's Checklist for Chapter 11 | |
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Improving Communication and Feedback Skills | |
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The Communication Process | |
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Empathic Listening | |
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Giving Feedback | |
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Receiving Feedback | |
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Manager's Checklist for Chapter 12 | |
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Creative Problem Solving for Virtual Teams | |
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Six-Step Problem-Solving Process | |
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Problem-Solving Tools | |
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Creativity Tools | |
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Manager's Checklist for Chapter 13 | |
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Managing Performance from a Distance | |
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Performance Management Basics | |
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Goal Setting and Accountability Systems | |
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Mini-Case: Lars and the Disconnected Team Members | |
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Six-Step Goal-Setting Process | |
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Individual Development Plans | |
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Socratic Coaching | |
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Manager's Checklist for Chapter 14 | |
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Effective Decision Making over Distance | |
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Decision-Making Challenges | |
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Common Decision-Making Methods | |
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Why Virtual Teams Usually Use Consensus | |
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Reaching Consensus as a Virtual Team | |
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Manager's Checklist for Chapter 15 | |
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Virtual Team Building | |
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Two Types of Team Building | |
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Assessing Virtual Team Effectiveness | |
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Road-Tested Team-Building Examples | |
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Manager's Checklist for Chapter 16 | |
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Maintaining a Balanced Personal and Work Life | |
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The Work and Home Life Balance Problem | |
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A Brief History of Organizational Design | |
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The Technology Tether | |
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The Personal System | |
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Tips for Working at Home | |
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Manager's Checklist for Chapter 17 | |
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Index | |