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Conversations for Change 12 Ways to Say It Right When It Matters Most

ISBN-10: 0071745289

ISBN-13: 9780071745284

Edition: 2011

Authors: Shawn Kent Hayashi

List price: $34.95
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Book details

List price: $34.95
Copyright year: 2011
Publisher: McGraw-Hill Education
Publication date: 10/4/2010
Binding: Paperback
Pages: 256
Size: 6.00" wide x 9.00" long x 0.50" tall
Weight: 0.748
Language: English

Shawn Kent Hayashi is the founder of The Professional Development Group (www.TheProfessionalDevelopmentGroup.com) and author of five business communication books. Using an assessment-based approach, her company helps people improve their emotional intelligence, communication skills, build stronger relationships and teams, and make more effective presentations. She also helps clients apply the assessment methodology in their own organizations. Clients include Fortune 500 and mid-sized companies, universities, and entrepreneurial organizations. An Emotional Intelligence Certified Coach, Hayashi earned an M.S. in Organization Dynamics from the University of Pennsylvania and holds many certifications in assessment analysis. She also serves on the boards of several professional organizations.

Acknowledgments
Introduction
Foundations for Every Conversation
Emotional Intelligence
Values: Workplace Motivators
Communication Styles
The 12 Conversations
Overview of the 12 Conversations
Conversation for Connection
Conversation for Creating New Possibilities
Conversation for Structure
Conversation for Commitment
Conversation for Action
Conversation for Accountability
Conversation for Conflict Resolution
Conversation for Breakdown
Conversation for Withdrawal and Disengagement
Conversation for Change
Conversation for Appreciation
Conversation for Moving On
Putting It All Together: The Conversation Map
Index