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Big Book of People Skills Games: Quick, Effective Activities for Making Great Impressions, Boosting Problem-Solving Skills and Improving Customer Service Quick, Effective Activities for Making Great Impressions, Problem-Solving and Improved Customer Serv

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ISBN-10: 0071745092

ISBN-13: 9780071745093

Edition: 2010

Authors: Edward E. Scannell, Colleen Rickenbacher

List price: $33.00
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Book details

List price: $33.00
Copyright year: 2010
Publisher: McGraw-Hill Education
Publication date: 8/16/2010
Binding: Paperback
Pages: 272
Size: 7.30" wide x 9.20" long x 0.65" tall
Weight: 0.990
Language: English

Using Games and Activities in Your Meetings
We're in the People Business!!
Interpersonal Tool Kit
Communication Skills
Motivating Others
Changing Generations
"Customer" Service
Business Etiquette
Public Etiquette: Boats, Planes and Automobiles
Leadership Skills
Managing Change
Presentation Skills
Creative Problem Solving
Emotional Intelligence
It's About Time!!
We've Got to Stop Meeting Like This!
Working With Difficult People
International Faux Pas
About the Authors