Mcgraw-Hill 36-Hour Course: Operations Management

Name: Mcgraw-Hill 36-Hour Course: Operations Management
Price: 3.68 USD
Availability: InStock
ISBN: 9780071743839

ISBN-10: 0071743839

ISBN-13: 9780071743839

Edition: 2011

Authors: Linda L. Brennan

List price: $33.95

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Book details

List price: $33.95
Copyright year: 2011
Publisher: McGraw-Hill Education (Australia) Pty Limited
Publication date: 8/26/2010
Binding: Paperback
Pages: 256
Size: 6.00" wide x 8.90" long x 0.50" tall
Weight: 0.990
Language: English



Preface


Acknowledgments



Managing for Results


Operations as a Transformation Function


Operations as a Competitive Advantage


Technique: Identifying Sources of Competitive Advantage


Summary



A Practical Approach to Operations


Systems Thinking


Business Research Framework


Technique: Environmental Analysis


Summary



Desired Results


Measurement Theory


Operational Decision Making


Technique: The Balanced Scorecard


Summary



Organizational Performance


Product and Service Design and Development


Categories of Services


Technique: Quality Function Deployment


Summary



Quality Across the Organization


Definitions of Quality


The Quality Movement in Businesses


Six Sigma


Lean Production


Technique: Quality Management Tools


Summary



Technology Across the Value Chain


Roles of Technology


Technology Impact


Applications of Technology Across and Beyond the Organization


Technique: Capability Maturity Models


Summary



Process Effectiveness


Value Chain Perspective of Processes


Process Design


Ongoing Process Management


Technique: Flowcharting


Summary



Process Quality


Theoretical Foundation


Control Charts


Process Capability


Technique: Creating and Interpreting Control Charts


Summary



Project Definition for Results


The Project Management Body of Knowledge


Project Management Foundations


Project Success Factors


Project Definition


Technique: Developing a Statement of Work


Summary



Project Planning


Work Breakdown Structure


Project Scheduling


Technique: Critical Path Method


Summary



Project Control


Project Control


Project Closings


Effective Project Teams


Technique: Conducting Effective Meetings


Summary



Individual Effectiveness


You as an Operational System


Individual Performance


Your Individualized Scorecard


Summary


Notes


Index


Instructions for Accessing Online Final Exam and Chapter Quiz Answers