Becoming a Successful Manager

ISBN-10: 007174164X

ISBN-13: 9780071741644

Edition: 2nd 2010

Authors: J. Robert Parkinson, Gary Grossman, Jack Grossman

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Book details

List price: $17.00
Edition: 2nd
Copyright year: 2010
Publisher: McGraw-Hill Education
Publication date: 5/10/2010
Binding: Paperback
Pages: 224
Size: 6.00" wide x 9.00" long x 0.75" tall
Weight: 0.638
Language: English

Acknowledgments
A Note from the Authors
Knowing the Territory
What Is a Professional Manager?
Defining Your Role
The Staff Mosaic-Working Together
Understanding Each Person in Your Department
Clarifying What You and Your Employees Have in Common
Establishing a Solid Departmental Foundation
Adopting Positive and Productive Attitudes
Perpetuating a Problem-Solving Culture
Listening-Really Listen and You Will Hear More than Words
Mastering the Art of Asking Questions
Eliminating Weeds from Your Departmental Garden
Giving the Gift of Constructive Criticism
Building on Your Foundation
Hiring the Right People
Conducting Meaningful Performance Reviews
Delegating Effectively and Empowering Employees to Take Risks
Mastering Productive Meetings Is as Easy as PIE
Resolving Conflicts
Handling Harassment
Moving Forward
Appendix
Index
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