| |
| |
Special Acknowledgments | |
| |
| |
Acknowledgments | |
| |
| |
| |
The Forgotten Four | |
| |
| |
The Forgotten Four | |
| |
| |
Fairness | |
| |
| |
Flexibility | |
| |
| |
Leverage | |
| |
| |
Empathy | |
| |
| |
Forgotten Four Summarized | |
| |
| |
Do the Right Thing | |
| |
| |
| |
The Essential 10: A Short Course in Management | |
| |
| |
Surviving Tough Times: The Essential 10 | |
| |
| |
Having a Bigger Impact at Work: The Essential 10 | |
| |
| |
Staying Out of Jail: The Essential 10 | |
| |
| |
Keeping Your Best People: The Essential 10 | |
| |
| |
| |
Managing Yourself | |
| |
| |
Managing Up: How to Keep Your Boss Happy | |
| |
| |
Your Career: How to Stay Competitive in the Job Market | |
| |
| |
12 Questions to Measure Your Effectiveness | |
| |
| |
360-Degree Feedback: How to Get the Truth (and Improve Your Performance) | |
| |
| |
Mission, Goal Setting, and Finding Opportunities: How to Sort Out the "Where To?" of Work | |
| |
| |
Time Management: How to Make the Most of Every Hour | |
| |
| |
Stress: How to Cope with Workplace Pressure | |
| |
| |
Project Management: How to Stay on Top of What You Need to Do | |
| |
| |
Walk the Talk: How to Align What You Say and What You Do | |
| |
| |
Listening Skills: How to Hear What People Really Have to Say | |
| |
| |
Apologizing: Why Managing Often Means Having to Say You're Sorry | |
| |
| |
| |
Managing Performance | |
| |
| |
Leadership: How to Vary Your Style to Get Results | |
| |
| |
Managing 101: How to Be the Boss Today's Employees Need | |
| |
| |
Keep Employees in the Loop: How to Fill the Information Vacuum | |
| |
| |
Job Descriptions: How to Draft Blueprints for Results | |
| |
| |
Behavioral Expectations: How to Direct the How of the Job | |
| |
| |
The Handbook: How to Use the Rules to Your Advantage | |
| |
| |
Informal Recognition: How to Keep Employees Motivated | |
| |
| |
Formal Recognition: How to Celebrate Milestones | |
| |
| |
Documenting Performance: How to Be Fair, Complete, and Legal | |
| |
| |
Performance Reviews: How to Keep Employees on Track | |
| |
| |
Personnel Files: How to Keep Your Records Useful and Legal | |
| |
| |
Overtime/Comp Time: How to Pay People | |
| |
| |
Negligent Supervision: How What You Don't Do Can Cost You | |
| |
| |
Training: How to Keep People Learning and Growing | |
| |
| |
Meetings: How to Get Things Done (Without Wasting Time) | |
| |
| |
Working with HR: How Human Resources Can Help You Get the Most Out of Your Team | |
| |
| |
| |
And Then There's Real Life | |
| |
| |
Conflict Management: How to Resolve Disagreements (Without Bloodshed) | |
| |
| |
Fear and Mistrust: How to Overcome Negative Emotions That Infect the Workplace | |
| |
| |
Sexual Harassment: How to Recognize and Prevent Inappropriate Behavior | |
| |
| |
Privacy: How to Balance the Rights of Employees and Your Company | |
| |
| |
Medical Problems and the FMLA: How to Help an Employee Through a Personal or Family Medical Crisis | |
| |
| |
Drug and Alcohol Abuse: How to Confront the Addicted Employee | |
| |
| |
| |
It's Not Your Father's Workplace | |
| |
| |
Innovation: How to Get Creative in Tough Times | |
| |
| |
Organizational Culture: How to Manage in Sync with Your Company's Values | |
| |
| |
E-mail: How to Manage Electronic Communication (and Not Let It Manage You) | |
| |
| |
The Internet: How to Keep an Asset from Becoming a Liability (or a Lawsuit) | |
| |
| |
Texts, Tweets, and the Next New Technology: How to Stay Connected (Without Losing Your Mind) | |
| |
| |
Virtual Employees: How to Manage the People You Can't See | |
| |
| |
Emotional Intelligence: How to Recognize and Use the Data in Your Emotions | |
| |
| |
| |
Today's Diverse Workforce | |
| |
| |
Cultural Values: How to Get Past Race and Ethnicity | |
| |
| |
The Generation Gap: How to Help Everyone Get Along (and Get Things Done) | |
| |
| |
Disabilities: How to Help Employees Give Their Best | |
| |
| |
Religion: How to Respect Established Practices | |
| |
| |
Sexual Orientation: How to Include the Invisible Minority | |
| |
| |
Parents: How to Help Employees Balance Work and Family | |
| |
| |
Employees Without Children: How to Reap Rewards by Recognizing Personal Lives | |
| |
| |
| |
Making Successful Hires | |
| |
| |
Sourcing Candidates: Where to Find the Right Person for the Job | |
| |
| |
Applications: How to Get the Basic Information You Need | |
| |
| |
R�sum�s: How to Spot the Hype and Find the Truth | |
| |
| |
Assessment Tools: How to Be Sure Candidates Will Fit In | |
| |
| |
Physicals: How to Be Sure Candidates Will Be Able to Do the Job | |
| |
| |
Reference Checks: How to Get the Whole Story | |
| |
| |
Background Checks: How to Find Out What Candidates Don't Want You to Know | |
| |
| |
Interviews: How to Get the Information You Need | |
| |
| |
Job Offers: How to Structure and Negotiate a Win-Win Package | |
| |
| |
Closing the Deal: How to Turn Candidates into Employees | |
| |
| |
First Days on the Job: How to Lay the Groundwork for Success | |
| |
| |
The 90-Day Review: How to Decide Whether the Employee Should Stay-Or Go | |
| |
| |
| |
Discipline and Termination | |
| |
| |
Discipline: How to Change Problem Behavior | |
| |
| |
Termination: How to Let People Go Fairly and Legally | |
| |
| |
Constructive Termination: How to Protect Yourself from Claims That People Were Forced to Quit | |
| |
| |
Termination Letters: How to Write a Document That Protects Your Company | |
| |
| |
Resignations: How to Get Closure When People Move On | |
| |
| |
Alternatives to Layoffs: How to Keep Top Talent (and Still Cut Costs) | |
| |
| |
Layoffs: How to Cut the Risk of Lawsuits | |
| |
| |
Postscript | |
| |
| |
Index | |