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Customer Signs Your Paycheck

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ISBN-10: 0071632883

ISBN-13: 9780071632881

Edition: 2010

Authors: Frank Cooper

List price: $20.00
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Book details

List price: $20.00
Copyright year: 2010
Publisher: McGraw-Hill Education
Publication date: 9/7/2009
Binding: Paperback
Pages: 240
Size: 5.00" wide x 8.00" long x 0.75" tall
Weight: 0.594
Language: English

You and Your Company
Poise and Confidence in Customer Relations
You are a Customer, Too!
Attitudes that Help You Get Ahead
Customer Relations: 10 Commandments
The Customer is Never an Interruption
Greet Every Customer with a Friendly Smile
Call Customers by Name
Remember, You Are the Company
Never Argue with a Customer
Never Say, �ǣI Don���t Know�Ǡ
The Customer Pays Your Wages
State Things in a Positive Way
Brighten Every Customer���s Day
Always Go the Extra Mile
How to Win & Keep More Customers
The Customer Service Scale
How to Handle Customer Complaints
Customer Pet Peeves, and How to Avoid Them
Customer Relations on the Telephone
Customer Relations is Human Relations
Understanding Human Nature
Four Customer Personality Types
Three Roles Customers Play
How Customers View Themselves
Basic Selling Skills
Selling Makes the Job More Fun!
The ABC���s of Successful Selling
Upselling and Cross-Selling
Ten Commandments for Successful Selling
Key Concept Review