Customer Signs Your Paycheck

Name: Customer Signs Your Paycheck
Price: 6.23 USD
Availability: InStock
ISBN: 9780071632881

ISBN-10: 0071632883

ISBN-13: 9780071632881

Edition: 2010

Authors: Frank Cooper

List price: $20.00

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Book details

List price: $20.00
Copyright year: 2010
Publisher: McGraw-Hill Education
Publication date: 9/7/2009
Binding: Paperback
Pages: 240
Size: 5.00" wide x 8.00" long x 0.55" tall
Weight: 0.594
Language: English




You and Your Company


Poise and Confidence in Customer Relations


You are a Customer, Too!


Attitudes that Help You Get Ahead



Customer Relations: 10 Commandments


The Customer is Never an Interruption


Greet Every Customer with a Friendly Smile


Call Customers by Name


Remember, You Are the Company


Never Argue with a Customer


Never Say, ï¿½Ç£I Donï¿½ï¿½ï¿½t Knowï¿½Ç


The Customer Pays Your Wages


State Things in a Positive Way


Brighten Every Customerï¿½ï¿½ï¿½s Day


Always Go the Extra Mile



How to Win & Keep More Customers


The Customer Service Scale


How to Handle Customer Complaints


Customer Pet Peeves, and How to Avoid Them


Customer Relations on the Telephone



Customer Relations is Human Relations


Understanding Human Nature


Four Customer Personality Types


Three Roles Customers Play


How Customers View Themselves



Basic Selling Skills


Selling Makes the Job More Fun!


The ABCï¿½ï¿½ï¿½s of Successful Selling


Upselling and Cross-Selling


Ten Commandments for Successful Selling



Key Concept Review