| |
| |
| Preface | |
| |
| |
| |
| What is Six Sigma? | |
| |
| |
| Six Sigma Defined and Explained | |
| |
| |
| Essentials of the Six Sigma Methodology | |
| |
| |
| Focus on Engaging People and Changing Processes | |
| |
| |
| Not Just Statistics, but Cultural Changes | |
| |
| |
| Six Sigma Applied | |
| |
| |
| What Six Sigma Is Not | |
| |
| |
| Manager's Checklist for Chapter 1 | |
| |
| |
| |
| Why Do Six Sigma? | |
| |
| |
| Money | |
| |
| |
| Customer Satisfaction | |
| |
| |
| Quality | |
| |
| |
| Impact on Employees | |
| |
| |
| Growth | |
| |
| |
| Competitive Advantages | |
| |
| |
| Are You and Your Company Ready? | |
| |
| |
| The Correlation Between Quality and Cost | |
| |
| |
| Manager's Checklist for Chapter 2 | |
| |
| |
| |
| Setting Business Metrics | |
| |
| |
| A Little Statistics | |
| |
| |
| Criteria for Business Metrics | |
| |
| |
| What Is the Cost of Poor Quality? | |
| |
| |
| Financial Linkage of Metrics and Results | |
| |
| |
| Keeping Your Process Capability | |
| |
| |
| Manager's Checklist for Chapter 3 | |
| |
| |
| |
| Implementing Six Sigma | |
| |
| |
| Getting Started: The Do's | |
| |
| |
| Getting Started: The Don'ts | |
| |
| |
| Readying the Organization | |
| |
| |
| Planning | |
| |
| |
| What to Expect from Outside Consultants | |
| |
| |
| Manager's Checklist for Chapter 4 | |
| |
| |
| |
| Roles and Responsibilities | |
| |
| |
| Key Players | |
| |
| |
| Executive Leaders | |
| |
| |
| Champions | |
| |
| |
| Master Black Belt | |
| |
| |
| Black Belts | |
| |
| |
| Green Belts Selecting Black Belts | |
| |
| |
| Manager's Checklist for Chapter 5 | |
| |
| |
| |
| The Core of Six Sigma | |
| |
| |
| The DMAIC Method | |
| |
| |
| D - Define Phase | |
| |
| |
| M - Measure Phase | |
| |
| |
| A - Analyze Phase | |
| |
| |
| I - Improve Phase | |
| |
| |
| C - Control Phase | |
| |
| |
| The Power and Discipline of the Sequence | |
| |
| |
| Manager's Checklist for Chapter 6 | |
| |
| |
| |
| Quick Overview of Six Sigma Tools | |
| |
| |
| Management Roles | |
| |
| |
| Your Tool Map | |
| |
| |
| Warm-up Tools | |
| |
| |
| Key Tool #1: Process Mapping | |
| |
| |
| Key Tool #2: XY Matrix | |
| |
| |
| Key Tool #3: Measurement Systems Analysis | |
| |
| |
| Key Tool #4: Process Capability Tool | |
| |
| |
| Key Tool #5: Multivariate Study | |
| |
| |
| Key Tool #6: Hypothesis Testing | |
| |
| |
| Key Tool #7: Failure Mode Effect Analysis | |
| |
| |
| Key Tool #8: Design of Experiments | |
| |
| |
| Key Tool #9: Control Plan | |
| |
| |
| Manager's Checklist for Chapter 7 | |
| |
| |
| |
| Selecting Six Sigma Projects | |
| |
| |
| Project Criteria | |
| |
| |
| Defect Project Selection Opportunities | |
| |
| |
| Pareto Selection Method | |
| |
| |
| Good vs. Bad Projects | |
| |
| |
| Successful Project Characteristics | |
| |
| |
| Manager's Checklist for Chapter 8 | |
| |
| |
| |
| How to Sustain Six Sigma | |
| |
| |
| Basic Infrastructure Requirements | |
| |
| |
| Communication Plan | |
| |
| |
| Company Culture | |
| |
| |
| Signs of Success | |
| |
| |
| Company Cycles | |
| |
| |
| Reinforcement and Control | |
| |
| |
| Manager's Checklist for Chapter 9 | |
| |
| |
| |
| Six Sigma Proof Positive | |
| |
| |
| Real Final Reports | |
| |
| |
| Case Studies | |
| |
| |
| Training Agendas | |
| |
| |
| Job Descriptions | |
| |
| |
| Design for Six Sigma | |
| |
| |
| The End ... and the Beginning | |
| |
| |
| Manager's Checklist for Chapter 10 | |
| |
| |
| Index | |