Quality Management Demystified

ISBN-10: 0071449086

ISBN-13: 9780071449083

Edition: 2006

Authors: Sid Kemp

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This guide provides the basic terms, concepts and tools for defining, measuring and managing quality. It defines the difference between Quality Control and Quality Assurance, explains how to implement quality management and deal with employee scepticism, and teaches root cause analysis for use in technical problems.
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Book details

List price: $25.00
Copyright year: 2006
Publisher: McGraw-Hill Education
Publication date: 1/2/2006
Binding: Paperback
Pages: 320
Size: 7.00" wide x 8.75" long x 0.75" tall
Weight: 1.430
Language: English

Managing Quality
Quality Throughout History
Quality Across All Cultures
The Facets of Quality
Quality in Art and Engineering
Quality Before Business
Ancient Quality-Maintaining, But Rarely Improving
Conclusion: Quality All Around the World
Q-Ball Quiz
The Development of Quality Management
Key Ideas
Smeaton and Scientific Engineering
Industrial Standardization in the 1800s
Taylor Introduces Scientific Management
The Split After Taylor
Stewhart's Scientific Management
Deming and Total Quality Management
Quality in North America, 1920-1980
Conclusion: From Scientific Method to Quality Management
Q-Ball Quiz
Defining Quality
Tying Together Many Ideas of Quality
Pulling It All Together: The Practical Perspective
Achieving Quality: Managing Error
Our Case Study: The Hand-and-Cheese Sandwich Defined
Conclusion: Making Quality Real
Q-Ball Quiz
Quality for the Customer
Quality for the Customer
The Customer/Quality Divorce
The Voice of the Customer
Q-Ball Quiz
Quality Essentials
Key Quality Concepts
Requirements and Standrds
Defining Requirements
Using the Information from Checking
Quality Management as Error Management
Why Errors Matter: A Systems Perspective
Conclusion: Understand, Then Improve
Q-Ball Quiz
Defining, Planning for, Controlling, Assuring, and Delivering Quality
Quality: A Business Perspective
Quality: A Process Flow Perspective
Defining Quality: Requirements Elicitation
Planning for Quality
Checking: Quality Control and Inspection
Quality Assurance
Delivering Quality: Customer Delight
Conclusion: Quality from Beginning to End
Q-Ball Quiz
Leading a Quality Team
Leading Your Team to Quality
Quality and Job Definition
Focus on Quality
Conclusion: The Quality Team and the Soft Side of Quality
Q-Ball Quiz
Quality Engineering
Definable Quality
End-to-End Quality
Leading Quality Engineering Efforts
Automation, Robotics, and Quality
Conclusion: Engineering for Continuous Improvement
Q-Ball Quiz
Auditing Quality
Adding Value and Managing Risk
Auditing Standards and Methods
Auditing to Quality Standards
Conclusion: Adding Value Through Auditing
Q-Ball Quiz
Statistics for Quality
When Statistics Doesn't Apply
Key Statistical Concepts
Summary of Statistical Techniques for Quality Management
The Statistical Quality Team
Conclusion: Statistics Enhance Quality
Q-Ball Quiz
Mid-Term Exam
Quality Movements
Total Quality Management
Quality Management Before TQM
The Core of TQM
Deming's 14 Points-A Framework for Quality Management
Is TQM a Total Solution?
Conclusion: TQM-First Among Many
Q-Ball Quiz
Quality Standards-ISO 9000 and More
ISO 9000
Other Awards, Standards, and Associations
Conclusion: Does Certification Improve Quality?
Q-Ball Quiz
Six Sigma
A History of Six Sigma
Variations on Six Sigma
Six Sigma Simplified
Six Sigma Measurement
Evaluating Six Sigma
Conclusion: The Six Sigma Breakthrough Strategy
Q-Ball Quiz
The Cost of Quality
Life Cycles and Total Cost Models
Philip Crosby
The Cost of Quality in Any Company-Including Yours
Conclusion: Counting the Cost of Quality
Q-Ball Quiz
The Capability for Quality: CMM and CMMI
The History of CMMI
CMMI Around the World
Conclusion: Evaluate Your Own Maturity
Q-Ball Quiz
Steady Improvement in Japan: Gemba Kaizen for Lean (JIT) Manufacturing
Kaizen: The Japanese Contribution to TQM
Gemba Kaizen
Just in Time (JIT)-Lean Manufacturing
Conclusion: Lasting Evolution
Q-Ball Quiz
Practical Quality Management
Challenges and Leadership
Solving a Problem That's Already Solved
Barriers and Challenges
Critical Success Factors
A Quality Improvement Program
Quality Management Self-Evaluation
Quality Management for Managers and Workers
Conclusion: Quality-A Complete and Lasting Solution
Q-Ball Quiz
Practical Quality for Projects and Programs
Quality Processes for Projects
Quality Integrated into Other Knowledge Areas
Quality Management for Projects at the Business and Technical Levels
Quality Management for Programs and Portfolios
Conclusion: Quality Management for Project Success
Q-Ball Quiz
Global Quality in the 21st Century
Quality In and Out of the Closet
From National Dominance to National Servant Leadership
Consumers, Customers, Employees, and People
Quality and Global Society
Creating Sustainable, Growing Quality
Conclusion: Quality and Our Future
Final Exam
Answers to Quiz, Mid-Term Exam, and Final Exam Questions
List of Acronyms and Glossary
Resources for Learning
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