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Perfect Phrases for Customer Service Hundreds of Tools, Techniques, and Scripts for Handling Any Situation

ISBN-10: 007144453X

ISBN-13: 9780071444538

Edition: 2005

Authors: Robert Bacal

List price: $9.95
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Description:

Robert Bacal presents perfect phrases and scripts to help employees deal with customers in a professional way, showing how to reduce stress, find the right words to say, and handle difficult customers with ease and confidence.
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Book details

List price: $9.95
Copyright year: 2005
Publisher: McGraw-Hill Companies, The
Publication date: 12/29/2004
Binding: Paperback
Pages: 175
Size: 5.00" wide x 8.00" long x 0.75" tall
Weight: 0.704
Language: English

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide