Lean Six Sigma for Service How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
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Description: This title explains how Six Sigma and Lean, two major quality improvement programs, can be implemented to achieve dramatic improvements in cost, quality and speed in service environments such as health care, hotels, banking, purchasing, or any non-manufacturing business.
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All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.
List price: $37.00
Copyright year: 2003
Publisher: McGraw-Hill Companies, The
Publication date: 7/15/2003
Size: 6.25" wide x 9.25" long x 2.00" tall
|Using Lean Six Sigma for Strategic Advantage in Service|
|The ROI of Lean Six Sigma for Services|
|Getting Faster to Get Better (Why You Need Both Lean and Six Sigma)|
|Seeing Services Through Your Customers' Eyes|
|Executing Corporate Strategy with Lean Six Sigma|
|The Value in Conquering Complexity|
|Deploying Lean Six Sigma in Service Organizations|
|Phase 1: Readiness Assessment|
|Phase 2: Engagement (Creating Pull)|
|Phase 3: Mobilization|
|Phase 4: Performance & Control|
|Service Process Challenges|
|Using DMAIC to Improve Service Processes|
|First Wave Service Projects|
|Raising the Stakes in Service Process Improvement|
|Designing World-Class Services (Design for Lean Six Sigma)|