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Preface | |
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What is Six Sigma? | |
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Six Sigma Defined and Explained | |
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Essentials of the Six Sigma Methodology | |
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Focus on Engaging People and Changing Processes | |
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Not Just Statistics, but Cultural Changes | |
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Six Sigma Applied | |
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What Six Sigma Is Not | |
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Manager's Checklist for Chapter 1 | |
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Why Do Six Sigma? | |
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Money | |
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Customer Satisfaction | |
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Quality | |
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Impact on Employees | |
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Growth | |
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Competitive Advantages | |
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Are You and Your Company Ready? | |
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The Correlation Between Quality and Cost | |
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Manager's Checklist for Chapter 2 | |
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Setting Business Metrics | |
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A Little Statistics | |
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Criteria for Business Metrics | |
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What Is the Cost of Poor Quality? | |
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Financial Linkage of Metrics and Results | |
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Keeping Your Process Capability | |
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Manager's Checklist for Chapter 3 | |
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Implementing Six Sigma | |
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Getting Started: The Do's | |
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Getting Started: The Don'ts | |
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Readying the Organization | |
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Planning | |
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What to Expect from Outside Consultants | |
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Manager's Checklist for Chapter 4 | |
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Roles and Responsibilities | |
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Key Players | |
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Executive Leaders | |
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Champions | |
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Master Black Belt | |
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Black Belts | |
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Green Belts Selecting Black Belts | |
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Manager's Checklist for Chapter 5 | |
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The Core of Six Sigma | |
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The DMAIC Method | |
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D - Define Phase | |
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M - Measure Phase | |
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A - Analyze Phase | |
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I - Improve Phase | |
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C - Control Phase | |
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The Power and Discipline of the Sequence | |
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Manager's Checklist for Chapter 6 | |
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Quick Overview of Six Sigma Tools | |
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Management Roles | |
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Your Tool Map | |
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Warm-up Tools | |
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Key Tool #1: Process Mapping | |
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Key Tool #2: XY Matrix | |
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Key Tool #3: Measurement Systems Analysis | |
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Key Tool #4: Process Capability Tool | |
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Key Tool #5: Multivariate Study | |
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Key Tool #6: Hypothesis Testing | |
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Key Tool #7: Failure Mode Effect Analysis | |
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Key Tool #8: Design of Experiments | |
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Key Tool #9: Control Plan | |
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Manager's Checklist for Chapter 7 | |
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Selecting Six Sigma Projects | |
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Project Criteria | |
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Defect Project Selection Opportunities | |
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Pareto Selection Method | |
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Good vs. Bad Projects | |
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Successful Project Characteristics | |
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Manager's Checklist for Chapter 8 | |
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How to Sustain Six Sigma | |
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Basic Infrastructure Requirements | |
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Communication Plan | |
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Company Culture | |
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Signs of Success | |
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Company Cycles | |
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Reinforcement and Control | |
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Manager's Checklist for Chapter 9 | |
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Six Sigma Proof Positive | |
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Real Final Reports | |
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Case Studies | |
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Training Agendas | |
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Job Descriptions | |
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Design for Six Sigma | |
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The End ... and the Beginning | |
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Manager's Checklist for Chapter 10 | |
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Index | |