How to Measure Human Resources Management

ISBN-10: 0071369988

ISBN-13: 9780071369985

Edition: 3rd 2002 (Revised)

Authors: Jac Fitz-Enz

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Description:

This edition contains new material to reflect major changes since 1994. New chapters cover topics such a measuring intellectual capital, measuring Web-Based HR systems, and using Human Resources Information Systems.
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Book details

List price: $55.00
Edition: 3rd
Copyright year: 2002
Publisher: McGraw-Hill Education
Publication date: 1/16/2002
Binding: Hardcover
Pages: 368
Size: 6.25" wide x 9.25" long x 1.50" tall
Weight: 1.430
Language: English

Preface to the Third Edition
Prologue: The Long Road to Today
Why Measure Human Resources
The New Human Resources
Trends in Human Resources
Designing a Measurement System That Works
If You've Never Measured HR Before ...
How to Measure Hiring and Staffing
Measuring Workforce Planning
Measuring Recruiting
Keeping Management (Your Customer) Satisfied with the Hiring Process
How to Measure Compensation and Benefit Values
Compensation: Connecting It to Revenues and Expenses
Benefits: Measuring Plan Effectiveness
How to Measure Training and Development Values
e-Learning: Distance and Self-Paced Learning Measures
Knowledge Management: Linking with Organizational Learning
Leadership and Management Development: Measuring the Effect
Career Management: Tracking the Value
Organization Development: Measuring the Business Outcome
How to Measure Employee Relations and Retention Programs
Orientation and Counseling: Measuring Connections and Cost
Absenteeism and Turnover: Understanding Costs and Reasons
Labor Relations
e-HR: Moving HR to the Web
Workforce Analytics: Supporting Business Decisions
Communication: Reporting Outcomes and Trends
How to Measure Alternative Methods' Value
Outsourcing and Call Centers: Assessing the Value
Employee Self-Service: Gauging Effectiveness
Epilogue: Where HR Goes from Here--Prospects, Problems, and Payoffs in the Twenty-First Century
Index
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