Introduction. PART ONE: CONCEPTUAL FOUNDATIONS. Central Concepts: Uncertainty and Communication by Charles R. Berger. Intergroup Anxiety by Walter G. Stephan and Cookie W. Stephan. Issues in the Study of Intercultural Communication: The Sociology of the Stranger by Donald N. Levine. Mindfulness by Ellen Langer. Categorization and Particularization by Michael Billig. PART TWO: INFLUENCES ON THE PROCESS OF COMMUNICATING WITH STRANGERS. Cultural Influences on Communication: Collectivism v. Individualism by Harry C. Triandis. Contexts, High and Low by Edward T. Hall. Cultural Dimensions in Management and Planning by Geert Hofstede. Sociocultural Influences on Communication: The Social Identity Theory of Intergroup Behavior by Henri Tajfel and John C. Turner. Identity and Intergroup Bonding by Stella Ting-Toomey. Psychocultural Influences on Communication: Stereotyped-Based Expectancies: Effects on Information Processing and Social Behavior by David L. Hamilton,Steven J. Sherman, and Catherine M. Ruvolo. Prejudice and Tolerance by Michael Billig, Susan Condor, Derek Edwards, Mike Gane, David Middleton, and Alan Radley. Contact and Corporation: When Do They Work? by Marilynn B. Brewer and Norman Miller. Environmental Influences on Communication: The Environment, Culture, and Behavior by Janak Pandley. Monochronic and Polychronic Time by Edward T. Hall. PART THREE: ENCODING AND DECODING MESSAGES. Message Decoding: Cross-Cultural Interaction, Social Attributions, and Intergroup Relations by Joseph Jaspars and Miles Hewstone. Person Perception in Cross-Cultural Settings by Gary Oddou and Mark Mendenhall. Verbal Behavior: Verbal Communication Styles by William B. Gudykunst and Stella Ting-Toomey. Speech and the Communal Function in Four Cultures by Gerry Philipsen. Language, Attitude, and Behavior by John Edwards. Speech Accommodation by Howard Giles, Anthony Mulac, James J. Bradac, and Patricia Johnson. Nonverbal Behavior: Nonverbal Dimensions and Context Regulation by William B. Gudykunst and Stella Ting-Toomey. Emotions in Intercultural Communication by David Matsumoto, Harold Wallbott, and Klaus Scherer. PART FOUR: INTERACTIONS WITH STRANGERS. Interpersonal Interactions with Strangers: The Development of Interpersonal Relationships with Strangers by William B. Gudykunst. The Quality of Interracial Interactions by Terrence L. Rose. The Same and Different: Crossing Boundaries of Color, Culture, Sexual Preference, Disability, and Age by Letty Cottin Pogrebin. Stranger Adaptation: The Adjustment of Sojourners by Adrian Furnham. Facilitating Immigrant Adaptation by Young Yun Kim. Applying a Theory of Intercultural Adaptation by William B. Gudykunst and Sandra Sudweeks. Effectiveness in Communicating with Strangers: Intercultural Communication Competence by Young Yun Kim. Being Perceived as a Competent Communicator by William B. Gudykunst. Decreasing Prejudice by Increasing Discrimination by Ellen Langer. A Strategy for Building Better Relationships as We Negotiate by Roger Fisher and Scott Brown. Becoming Intercultural: Intercultural Transformation by Young Yun Kim and Brent D. Ruben. Beyond Diversity: The Development of Species Identity by Elise Boulding. Building Community: Moral Exclusion and Injustice by Susan Optow. The True Meaning of Community by M. Scott Peck. Transforming American Culture by Robert N. Bellah, Richard Madsen, William M. Sullivan, Ann Swidler, and Steven M. Tipton.