Quality Without Tears The Art of Hassle-Free Management

ISBN-10: 0070145113

ISBN-13: 9780070145115

Edition: 1995

Authors: Philip B. Crosby

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Crosby was the person who broke quality out of the narrow realm of statistics and control and this is one of the books in which he did that.
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Book details

List price: $16.00
Copyright year: 1995
Publisher: McGraw-Hill Companies, The
Publication date: 5/22/1995
Binding: Paperback
Pages: 224
Size: 5.25" wide x 8.00" long x 0.75" tall
Weight: 0.594
Language: English

Preface to the Original Edition
The Profile of a Problem Organization
The Quality Vaccine
A Quality Carol
The First Absolute: The Definition of Quality is Conformance to Requirements
The Second Absolute: The System of Quality is Prevention
The Third Absolute: The Performance Standard is Zero Defects
The Fourth Absolute: The Measurement of Quality is the Price of Nonconformance
Team Actions
Team Executions
The Saving of Emory Spellman
The Dehassling of Lightblue
Some Success Stories
Mixing the Vaccination Serum
How Come Very Little Ever Improves All By Itself?
Guidelines for Browsers
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