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| Preface | |
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| Academic Reviewers | |
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| Introduction | |
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| The Challenge of Management | |
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| Management: An Overview | |
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| What Managers Actually Do | |
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| Managerial Knowledge, Skills, and Performance | |
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| Managerial Job Types | |
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| Learning to be an Effective Manager | |
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| Pioneering Ideas in Management | |
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| The Birth of Management Ideas | |
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| Classical Viewpoint | |
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| Behavioral Viewpoint | |
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| Quantitative Management Viewpoint | |
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| Contemporary Viewpoints | |
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| Promoting Innovation: Contributions of the Major Viewpoints | |
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| Understanding External and Internal Environments | |
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| Types of External Environments | |
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| Analyzing Environmental Conditions | |
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| Managing Environmental Elements | |
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| The Internal Environment: Organizational Culture | |
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| Social Responsibility and Ethics in Management | |
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| Organizational Social Responsibility | |
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| Organizational Social Responsiveness | |
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| Being an Ethical Manager | |
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| Managing an Ethical Organization | |
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| Planning and Decision Making | |
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| Establishing Organizational Goals and Plans | |
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| The Overall Planning Process | |
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| The Nature of Organizational Goals | |
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| How Goals Facilitate Performance | |
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| Linking Goals and Plans | |
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| Management by Objectives | |
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| Strategic Management | |
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| The Concept of Strategic Management | |
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| The Role of Competitive Analysis in Strategy Formulation | |
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| Formulating Corporate-Level Strategy | |
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| Formulating Business-Level Strategy | |
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| Formulating Functional-Level Strategy | |
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| Strategy Implementation | |
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| Managing Innovation and Change | |
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| The Nature of Change and Innovation | |
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| Organizational Life Cycles | |
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| Promoting Innovation: The Change and Innovation Process | |
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| Key Organizational Change Components | |
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| Organizational Development | |
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| Managerial Decision Making | |
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| The Nature of Managerial Decision Making | |
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| Managers as Decision Makers | |
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| Steps in an Effective Decision-Making Process | |
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| Overcoming Barriers to Effective Decision Making | |
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| Group Decision Making | |
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| Promoting Innovation: The Creativity Factor in Decision Making | |
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| Planning and Decision Aids | |
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| Forecasting | |
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| Project Planning and Control Models | |
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| Other Planning Techniques | |
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| Quantitative Aids for Decision Making | |
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| Organizing | |
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| Basic Elements of Organization Structure | |
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| The Nature of Organization Structure | |
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| Job Design | |
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| Types of Departmentalization | |
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| Methods of Vertical Coordination | |
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| Promoting Innovation: Methods of Horizontal Coordination | |
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| Strategic Organization Design | |
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| Designing Organization Structures: An Overview | |
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| Assessing Structural Alternatives | |
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| Weighing Contingency Factors | |
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| Matching Strategy and Structure | |
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| Promoting Innovation: Using Structural Means to Enhance Prospects | |
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| Human Resource Management | |
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| Strategic Human Resource Management | |
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| Human Resource Planning | |
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| Staffing | |
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| Development and Evaluation | |
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| Compensation | |
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| Maintaining Effective Work-Force Relationships | |
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| Leading | |
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| Motivation | |
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| The Nature of Motivation | |
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| Need Theories | |
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| Cognitive Theories | |
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| Reinforcement Theory | |
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| Social Learning Theory | |
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| Leadership | |
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| How Leaders Influence Others | |
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| Searching for Leadership Traits | |
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| Identifying Leader Behaviors | |
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| Developing Situational Theories | |
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| Promoting Innovation: Transformational Leadership | |
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| Are Leaders Necessary? | |
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| Managerial Communication | |
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| The Nature of Managerial Communication | |
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| Factors That Impede or Enhance Individual Communication | |
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| Group Communication Networks | |
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| Organizational Communication Channels | |
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| Managing Groups | |
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| Foundations of Work Groups | |
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| Work Group Inputs | |
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| Work Group Processes | |
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| Promoting Innovation: Using Task Forces and Teams | |
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| Managing Conflict | |
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| Controlling | |
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| Controlling the Organization | |
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| Control as a Management Function | |
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| The Control Process | |
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| Types of Controls | |
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| Managerial Approaches to Implementing Controls | |
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| Assessing Control Systems | |
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| Managerial Control Methods | |
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| Major Control Systems | |
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| Financial Control | |
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| Budgetary Control | |
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| Quality Control | |
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| Inventory Control | |
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| Operations Management | |
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| Defining Operations Management | |
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| Formulating Operations Strategy | |
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| Developing and Implementing Operating Systems | |
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| Designing and Utilizing Facilities | |
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| Promoting Innovation: Process Technology | |
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| Improving Productivity | |
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| Information Systems for Management | |
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| Computer-Based Information Systems: An Overview | |
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| Types of Information Systems | |
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| Promoting Innovation: Strategic Implications of Information Systems | |
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| Developing Computer-Based Information Systems | |
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| Impacts of Information Technology on Organizations | |
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| Across all Functions | |
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| International Management | |
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| The Nature of International Management | |
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| Assessing the International Environment | |
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| Gauging International Strategic Issues | |
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| Organizing International Business | |
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| Adapting to Cultural Differences | |
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| Handling Social Responsibility and Ethical Issues | |
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| Entrepreneurship and Small Business | |
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| The Nature of Entrepreneurship | |
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| Factors Influencing Entrepreneurship | |
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| Deciding on a Developmental Approach | |
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| Preparing to Operate a Small Business | |
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| Managing a Small Business | |
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| Glossary | |
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| References | |
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| Acknowledgments | |
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| Photo Credits | |
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| Name Index | |
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| Subject Index | |
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| Organizations Index | |
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| International Organizations Index | |