Thriving on Chaos Handbook for a Management Revolution

ISBN-10: 0060971843

ISBN-13: 9780060971847

Edition: 1988

Authors: Tom Peters

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The national bestseller that offers prescriptions for an economic world turned upside down. A New York Times bestseller for eleven months.
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Book details

List price: $21.99
Copyright year: 1988
Publisher: HarperCollins Publishers
Publication date: 8/2/1991
Binding: Paperback
Pages: 736
Size: 5.25" wide x 8.00" long x 1.75" tall
Weight: 1.452
Language: English

Tom Peters, public speaker and author, graduated from Cornell University and received a M.B.A. and Ph.D. from Stanford University. He has also received honorary doctorates from the University of San Francisco and Rhodes College. He was in the U. S. Navy during Vietnam and later served as a senior White House drug abuse advisor (1973-74). He worked for McKinsey & Company from 1974 to 1981. He holds about seventy-five seminars a year and has created and starred in a series of corporate training films. He is the co-author of In Search of Excellence: Lessons from America's Best-Run Companies, which was a New York Times bestseller for three years. This book and subsequent titles have become bestsellers in Europe, Latin America and Asia. Peters contributes to several newspapers and journals, including writing a bimonthly column for Forbes ASAP.

Rx: Revolution!
Prescriptions for a World Turned Upside Down
Facing Up to the Need for Revolution
Using the Prescriptions: The Essentials of Proactive Management
Creating Total Customer Responsiveness
Specialize/Create Niches/Differentiate
Provide Top Quality, as Perceived by the Customer
Provide Superior Service/Emphasize the Intangibles
Achieve Extraordinary Responsiveness
Be an Internationalist
Create Uniqueness
Become Obsessed with Listening
Turn Manufacturing into a Marketing Weapon
Make Sales and Service Forces into Heroes
Launch a Customer Revolution
Pursuing Fast-Paced Innovation
Invest in Applications-Oriented Small Starts
Pursue Team Product/Service Development
Encourage Pilots of Everything
Practice "Creative Swiping"
Make Word-of-Mouth Marketing Systematic
Support Committed Champions
"Model" Innovation/Practice Purposeful Impatience
Support Fast Failures
Set Quantitative Innovation Goals
Create a Corporate Capacity for Innovation
Achieving Flexibility by Empowering People
Involve Everyone in Everything
Use Self-Managing Teams
Spend Time Lavishly on Recruiting
Train and Retrain
Provide Incentive Pay for Everyone
Provide an Employment Guarantee
Simplify/Reduce Structure
Reconceive the Middle Manager's Role
Eliminate Bureaucratic Rules and Humiliating Conditions
Learning to Love Change: A New View of Leadership at All Levels
Master Paradox
Develop an Inspiring Vision
Manage by Example
Practice Visible Management
Pay Attention! (More Listening)
Defer to the Front Line
Pursue "Horizontal" Management by Bashing Bureaucracy
Evaluate Everyone on His or Her Love of Change
Create a Sense of Urgency
Building Systems for a World Turned Upside Down
Measure What's Important
Revamp the Chief Control Tools
Decentralize Information, Authority, and Strategic Planning
Set Conservative Goals
Demand Total Integrity
Second Thoughts
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