Juran on Quality by Design The New Steps for Planning Quality into Goods and Services

Name: Juran on Quality by Design The New Steps for Planning Quality into Goods and Services
Availability: InStock
ISBN: 9780029166833

ISBN-10: 0029166837

ISBN-13: 9780029166833

Edition: 1992

Authors: J. M. Juran

List price: $66.00

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Book details

List price: $66.00
Copyright year: 1992
Publisher: Free Press
Publication date: 5/4/1992
Binding: Hardcover
Pages: 538
Size: 6.13" wide x 9.25" long x 1.70" tall
Weight: 1.936
Language: English

J. M. Juran is the founder and Chairman Emeritus of Juran Institute, Inc. He is the author of Juran on Planning for Quality and Juran on Leadership for Quality (both Free Press) and has received over thirty awards and medals for his innovations and contributions in quality control.



Preface and Acknowledgments



How to Think About Quality Planning



Establish Quality Goals



Identify the Customers


Appendix: Then and Now in Quality Control



Determine Customer Needs



Provide Measurement



Develop Product Features



Develop Process Features



Develop Process Controls: Transfer to Operations



Strategic Quality Planning



Multifunctional Quality Planning



Departmental Quality Planning



The Data Base, Motivation, Training



Quality Planning for the Taurus: Case Example



Decisions for the Consumer Price Index:Case Example



Replanning the Product Development Process:Case Example


Epilogue: What Should I Do Next?


Glossary


References


Index