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| Dining Etiquette | |
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| Etiquette in America: What Happened? | |
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| The Rough-and-Ready Pioneers | |
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| The Genteel South and the Robust North | |
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| The "American Ideal not that Gentlemen should Cease to Be." | |
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| The Four Hundred: Rockefeller, Carnegie, Vanderbilt | |
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| The New Nobility | |
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| The Fit-in '50s and the Rebellious '60s | |
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| Where We Are Now and How We Got Here | |
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| Table Manners: The Basics | |
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| Thou Shalt Not: The 10 Most Common Dining Mistakes | |
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| A Little List of No-No's | |
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| Don't Panic! | |
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| Foods from Hell | |
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| Continental vs. American Style | |
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| Special Dining Situations | |
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| Braving the Baffling Banquet | |
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| The Place Setting | |
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| Braving the Baffling Buffet | |
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| Going Uptown: Facing the Formal Dinner | |
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| The Business Meal | |
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| The Anatomy of a Restaurant | |
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| Cast of Characters | |
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| Tipping | |
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| Toasting | |
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| Tricky Situations | |
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| Business Etiquette | |
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| Getting Started: The Corporate Culture | |
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| Business Booboos | |
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| The Job Interview | |
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| The Interview | |
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| Business Attire | |
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| A Few Words on Complimenting | |
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| Introductions | |
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| Who's First? | |
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| Introductions at Business Functions | |
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| Introducing Yourself | |
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| Responding to Introductions | |
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| Greetings | |
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| The Name Game | |
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| The Arena: Etiquette in the Workplace | |
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| Your Coworkers | |
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| Your Superiors | |
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| Visitors | |
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| Doors | |
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| Elevators | |
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| Smoking | |
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| Electronic Etiquette | |
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| Pro Bono--Community Involvement | |
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| Meetings: The Boardroom and the Dining Room | |
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| Strategies for a Successful Meeting | |
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| Business Meals | |
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| Ten Commandments | |
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| Business Cards | |
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| Correspondence | |
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| Letters and Notes | |
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| Personal Letters | |
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| Open and Shut: The Letter Format | |
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| Sample Letters | |
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| Notes | |
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| Unblocking | |
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| E-mail and Netiquette | |
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| Stationery | |
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| Paper | |
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| Printing | |
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| Personal Stationery | |
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| Calling Cards | |
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| A Coat of Arms | |
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| Invitations and Addressing | |
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| Invitations | |
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| Addressing People | |
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| Addressing Envelopes | |
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| Addressing Officials | |
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| Home Etiquette | |
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| Manners Begin at Home: The Fundamental First Steps | |
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| The Most Basic Rules and Why | |
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| Alien Nations--Relations with Adults | |
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| Handling Sticky Situations | |
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| Table Manners | |
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| Television and the Internet | |
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| Children and Correspondence | |
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| Peer Pressure and Promise | |
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| The ABCs of School Etiquette | |
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| The (Oh, No!) Party | |
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| Spats | |
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| Clueless | |
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| Behavior Between the Sexes | |
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| The Talk: Sex and Drugs | |
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| The Ins and Outs of Home Entertaining | |
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| My House Is a Disaster Area! and Other Party Phobias | |
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| Just Do It! | |
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| Creating the Guest List | |
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| Invitations | |
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| Hired Hands | |
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| Buying and Serving Wine | |
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| The Dinner: Freedom of Choice | |
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| The Simple Menu | |
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| Cocktails | |
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| Be a Mix Master | |
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| Seating | |
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| The Meal--Beginnings and Endings | |
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| The Buffet Dinner | |
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| The Formal Dinner | |
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| Saying the Right Thing | |
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| Dealing with the Disabled | |
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| Ten Enabling Tips | |
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| What Should We Talk About? | |
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| Wheelchair Etiquette | |
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| Visual-Impairment Etiquette | |
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| Hearing-Loss Etiquette | |
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| Speech Impairment | |
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| The Lately Disabled | |
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| It's a Small World | |
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| Smashing Stereotypes | |
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| Gracious Greetings | |
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| Let's Do Business | |
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| The Art of Gift Giving | |
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| Is It Time to Eat? | |
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| You're In My Space | |
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| Making Gestures | |
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| Conflict, Compliments, and Criticism | |
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| The "Critical I" | |
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| The Receiving End | |
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| When All Else Fails--The Insult | |
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| The Fine Art of the Compliment | |
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| Facing Cosmetic Surgery | |
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| Dealing with Bad News | |
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| Coping with Conflict | |
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| Speak Up | |
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| The Terror of Talk: Stage Fright | |
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| Making Conversation | |
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| Giving and Receiving Gifts | |
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| The Gift Quiz | |
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| E-commerce and Registries | |
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| Gift Giving at Work | |
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| Children and Gifts | |
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| Ages and Occasions | |
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| Fun and Games | |
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| Sports Etiquette | |
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| Gym Dandies | |
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| The Pool | |
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| The Beach | |
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| The Fairway--Etiquette on the Links | |
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| Racquet Sports | |
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| Skiing | |
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| Running | |
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| Biking | |
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| Roller Blading | |
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| Boating | |
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| On the Road | |
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| Are You Ready to Travel? | |
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| Travel Agents | |
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| Hotels | |
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| Travel Tipping | |
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| Wise Words for Women Traveling Alone | |
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| Getting There: Planes, Trains, Ships, and More | |
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| Airplanes | |
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| Shipping Out | |
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| Auto Etiquette | |
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| Trains | |
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| Busing It | |
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| Preparing for a Wedding | |
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| You're Engaged! | |
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| Wedding Plans | |
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| The Big Day | |
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| The Rehearsal | |
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| The Cast of Characters | |
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| What to Wear | |
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| Presents | |
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| The Wedding Ceremony | |
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| Kinds of Weddings | |
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| Second Weddings and Stepfamilies | |
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| Index | |