| The Secret of Using Lifescripts | p. xiii |
| Lifescripts for the Office | |
| Lifescripts for Job Hunting | |
| Cold Calling for an Informational Interview | p. 5 |
| Asking a Manager for Job-Hunting Advice | p. 9 |
| Asking a Current Supervisor for a Job Recommendation | p. 13 |
| Responding to a Salary Offer | p. 17 |
| Interviewing for a Career-Shift Job | p. 21 |
| Responding to Tough Interview Questions | p. 25 |
| Lifescripts for Dealing with Superiors | |
| Asking for a Salary Increase | p. 31 |
| Asking for a Promotion | p. 35 |
| Asking for Flextime | p. 39 |
| Asking for Emergency Leave | p. 43 |
| Asking for an Increased Budget | p. 47 |
| Breaking Bad News to a Boss | p. 51 |
| Maximizing a Performance Review | p. 55 |
| Asking for a Salary Advance | p. 59 |
| Meeting a New Boss | p. 63 |
| Justifying an Expense Report | p. 67 |
| Pitching a Reluctant Supervisor | p. 71 |
| Refusing an Assignment | p. 75 |
| Asking for a Deadline Extension | p. 79 |
| Asking for Relief from an Assignment | p. 83 |
| Asking Someone to Become Your Mentor | p. 87 |
| Asking for a Lateral Reassignment | p. 91 |
| Lifescripts for Dealing with Subordinates | |
| Criticizing a Subordinate's Work | p. 97 |
| Turning Down a Raise Request | p. 101 |
| Adding Responsibilities without Adding Pay | p. 105 |
| Changing a Subordinate's Job Status to Part-Time | p. 109 |
| Announcing a Salary Reduction | p. 113 |
| Warning a Subordinate to Stop Drinking | p. 117 |
| Fixing a Flextime Problem | p. 121 |
| Turning Down a Promotion Request | p. 125 |
| Lifescripts for Office Politics and Behavior | |
| Confronting a Backstabbing Peer | p. 131 |
| Ratting on a Colleague | p. 135 |
| Complaining About an Immediate Superior's Behavior | p. 139 |
| Confronting a Sexual Harasser | p. 143 |
| Tactfully Suggesting Better Hygiene | p. 147 |
| Suggesting No Further Drinking to a Peer | p. 151 |
| Dealing with a Sexual Harassment Charge Between Subordinates | p. 155 |
| Going Over Your Boss's Head | p. 159 |
| Lifescripts for Terminations | |
| Giving Two Weeks' Notice to Your Boss | p. 165 |
| Negotiating for More Severance | p. 169 |
| Firing an Employee | p. 173 |
| Lifescripts for Business | |
| Lifescripts for Customers and Clients | |
| Cold Calling a Potential Client | p. 181 |
| Explaining an Overcharge to a Client | p. 185 |
| Breaking Bad News to a Client | p. 189 |
| Refusing a Client's Request | p. 193 |
| Resurrecting a Former Client | p. 197 |
| Dealing with a Client Who Is Angry with Your Staff | p. 201 |
| Correcting a Client's Behavior | p. 205 |
| Apologizing to a Client for Your Own Mistake | p. 209 |
| Lifescripts for Lenders and Investors | |
| Being Interviewed by an Institutional Investor | p. 215 |
| Asking an Institutional Investor for More Money | p. 219 |
| Approaching a "Friendly" Investor | p. 223 |
| Asking a "Friendly" Investor for More | p. 227 |
| Asking an Institutional Lender for More | p. 231 |
| Asking an Institutional Lender to Recast Terms | p. 235 |
| Approaching a "Friendly" Lender | p. 239 |
| Asking a "Friendly" Lender to Recast Terms | p. 243 |
| Approaching the Representative of a Family Lender | p. 247 |
| Lifescripts for Vendors | |
| Asking a Vendor to Reduce a Price | p. 253 |
| Complaining to a Vendor About Service | p. 257 |
| Getting a Vendor to Come in with a Very Low Bid | p. 261 |
| Asking a Vendor to Accelerate Work | p. 265 |
| Lifescripts for Partners | |
| Asking a Partner to Do More Work | p. 271 |
| Asking a Partner to Improve Behavior | p. 275 |
| Asking a Partner to Contribute More Money | p. 279 |
| Complaining to a Partner About One of His Family Members | p. 283 |
| Lifescripts for Sales | |
| Renegotiating a Price with a Client or Customer | p. 289 |
| Explaining a Delay to a Client or Customer | p. 293 |
| Overcoming Stalls When Selling | p. 297 |
| Lifescripts for Personal Finance | |
| Lifescripts for Consumer Issues | |
| Complaining About a Service Provider's Work | p. 305 |
| Returning Unwanted Merchandise for a Cash Refund | p. 309 |
| Asking a Craftsperson to Redo Work | p. 313 |
| Getting a Manufacturer to Honor an Expired Warranty | p. 317 |
| Appealing a Bureaucratic Decision | p. 321 |
| Returning a Meal in a Restaurant | p. 325 |
| Suggesting an Overcharge Took Place | p. 329 |
| Requesting Better Service from a Professional | p. 333 |
| Setting a Professional's Fee | p. 337 |
| Terminating a Relationship with a Professional | p. 341 |
| Lifescripts for Creditors and Lenders | |
| Asking a Creditor for More Time | p. 347 |
| Arguing a Creditor Out of Collection | p. 351 |
| Explaining a Prior Bankruptcy to a Lender | p. 355 |
| Appealing a Loan Rejection | p. 359 |
| Asking for a Lower Interest Rate on Your Credit Card | p. 363 |
| Handling a Telephone Call from a Bill Collector | p. 367 |
| Lifescripts for the Family | |
| Discussing Funeral Planning with Your Parents | p. 373 |
| Discussing Funeral Costs with Siblings | p. 377 |
| Discussing Parents' Elder Care Costs with Siblings | p. 381 |
| Splitting a Deceased Parent's Personal Property | p. 385 |
| Offering Financial Help to Parents | p. 389 |
| Asking a Parent for Money in an Emergency | p. 393 |
| Asking a Parent for Money in a Nonemergency | p. 397 |
| Discussing Wedding Expenses with Parents | p. 401 |
| Suggesting a Prenuptial Agreement with Your Future Spouse | p. 405 |
| Negotiating a Big-Ticket Purchase with Your Spouse | p. 409 |
| Debating Vacations with Your Spouse | p. 413 |
| Discussing Potential Relocation with Your Spouse | p. 417 |
| Raising the Issues of AIDS Testing and Safe Sex Practices | p. 421 |
| Breaking an Engagement | p. 425 |
| Ending a Friendship | p. 429 |
| Asking Your Spouse to Lose Weight | p. 433 |
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