What to Say to Get What You Want in 101 of Life's Toughest Situations

ISBN-10: 0020360487

ISBN-13: 9780020360483

Edition: 1996

List price: $21.95
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Book details

List price: $21.95
Copyright year: 1996
Publisher: John Wiley & Sons, Incorporated
Publication date: 5/24/1996
Binding: Paperback
Pages: 496
Size: 6.00" wide x 9.25" long x 1.25" tall
Weight: 1.342
Language: English

Stephen M. Pollan has been offering pragmatic career, financial, business, and legal advice to individuals and businesses. He has brought his techniques to viewers of CNBC and to readers of Working Woman in his monthly column "Find the Right Words."

The Secret of Using Lifescriptsp. xiii
Lifescripts for the Office
Lifescripts for Job Hunting
Cold Calling for an Informational Interviewp. 5
Asking a Manager for Job-Hunting Advicep. 9
Asking a Current Supervisor for a Job Recommendationp. 13
Responding to a Salary Offerp. 17
Interviewing for a Career-Shift Jobp. 21
Responding to Tough Interview Questionsp. 25
Lifescripts for Dealing with Superiors
Asking for a Salary Increasep. 31
Asking for a Promotionp. 35
Asking for Flextimep. 39
Asking for Emergency Leavep. 43
Asking for an Increased Budgetp. 47
Breaking Bad News to a Bossp. 51
Maximizing a Performance Reviewp. 55
Asking for a Salary Advancep. 59
Meeting a New Bossp. 63
Justifying an Expense Reportp. 67
Pitching a Reluctant Supervisorp. 71
Refusing an Assignmentp. 75
Asking for a Deadline Extensionp. 79
Asking for Relief from an Assignmentp. 83
Asking Someone to Become Your Mentorp. 87
Asking for a Lateral Reassignmentp. 91
Lifescripts for Dealing with Subordinates
Criticizing a Subordinate's Workp. 97
Turning Down a Raise Requestp. 101
Adding Responsibilities without Adding Payp. 105
Changing a Subordinate's Job Status to Part-Timep. 109
Announcing a Salary Reductionp. 113
Warning a Subordinate to Stop Drinkingp. 117
Fixing a Flextime Problemp. 121
Turning Down a Promotion Requestp. 125
Lifescripts for Office Politics and Behavior
Confronting a Backstabbing Peerp. 131
Ratting on a Colleaguep. 135
Complaining About an Immediate Superior's Behaviorp. 139
Confronting a Sexual Harasserp. 143
Tactfully Suggesting Better Hygienep. 147
Suggesting No Further Drinking to a Peerp. 151
Dealing with a Sexual Harassment Charge Between Subordinatesp. 155
Going Over Your Boss's Headp. 159
Lifescripts for Terminations
Giving Two Weeks' Notice to Your Bossp. 165
Negotiating for More Severancep. 169
Firing an Employeep. 173
Lifescripts for Business
Lifescripts for Customers and Clients
Cold Calling a Potential Clientp. 181
Explaining an Overcharge to a Clientp. 185
Breaking Bad News to a Clientp. 189
Refusing a Client's Requestp. 193
Resurrecting a Former Clientp. 197
Dealing with a Client Who Is Angry with Your Staffp. 201
Correcting a Client's Behaviorp. 205
Apologizing to a Client for Your Own Mistakep. 209
Lifescripts for Lenders and Investors
Being Interviewed by an Institutional Investorp. 215
Asking an Institutional Investor for More Moneyp. 219
Approaching a "Friendly" Investorp. 223
Asking a "Friendly" Investor for Morep. 227
Asking an Institutional Lender for Morep. 231
Asking an Institutional Lender to Recast Termsp. 235
Approaching a "Friendly" Lenderp. 239
Asking a "Friendly" Lender to Recast Termsp. 243
Approaching the Representative of a Family Lenderp. 247
Lifescripts for Vendors
Asking a Vendor to Reduce a Pricep. 253
Complaining to a Vendor About Servicep. 257
Getting a Vendor to Come in with a Very Low Bidp. 261
Asking a Vendor to Accelerate Workp. 265
Lifescripts for Partners
Asking a Partner to Do More Workp. 271
Asking a Partner to Improve Behaviorp. 275
Asking a Partner to Contribute More Moneyp. 279
Complaining to a Partner About One of His Family Membersp. 283
Lifescripts for Sales
Renegotiating a Price with a Client or Customerp. 289
Explaining a Delay to a Client or Customerp. 293
Overcoming Stalls When Sellingp. 297
Lifescripts for Personal Finance
Lifescripts for Consumer Issues
Complaining About a Service Provider's Workp. 305
Returning Unwanted Merchandise for a Cash Refundp. 309
Asking a Craftsperson to Redo Workp. 313
Getting a Manufacturer to Honor an Expired Warrantyp. 317
Appealing a Bureaucratic Decisionp. 321
Returning a Meal in a Restaurantp. 325
Suggesting an Overcharge Took Placep. 329
Requesting Better Service from a Professionalp. 333
Setting a Professional's Feep. 337
Terminating a Relationship with a Professionalp. 341
Lifescripts for Creditors and Lenders
Asking a Creditor for More Timep. 347
Arguing a Creditor Out of Collectionp. 351
Explaining a Prior Bankruptcy to a Lenderp. 355
Appealing a Loan Rejectionp. 359
Asking for a Lower Interest Rate on Your Credit Cardp. 363
Handling a Telephone Call from a Bill Collectorp. 367
Lifescripts for the Family
Discussing Funeral Planning with Your Parentsp. 373
Discussing Funeral Costs with Siblingsp. 377
Discussing Parents' Elder Care Costs with Siblingsp. 381
Splitting a Deceased Parent's Personal Propertyp. 385
Offering Financial Help to Parentsp. 389
Asking a Parent for Money in an Emergencyp. 393
Asking a Parent for Money in a Nonemergencyp. 397
Discussing Wedding Expenses with Parentsp. 401
Suggesting a Prenuptial Agreement with Your Future Spousep. 405
Negotiating a Big-Ticket Purchase with Your Spousep. 409
Debating Vacations with Your Spousep. 413
Discussing Potential Relocation with Your Spousep. 417
Raising the Issues of AIDS Testing and Safe Sex Practicesp. 421
Breaking an Engagementp. 425
Ending a Friendshipp. 429
Asking Your Spouse to Lose Weightp. 433
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