Listen and Be Listened to: Get Inside the Customer's Mind
Publisher: Tpc - The Performance Company Pty Limited
Binding: Trade Paper
Size: 2.76" wide x 55.12" long x 85.04" tall
Mattiske combines self-study with realistic workplace activities to provide the key skills and techniques of effective and enhanced listening. Readers will learn to build more effective work relationships with co-workers and leaders by tuning into key communication messages and responding appropriately.
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