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    Electronics Buyback FAQ

    1. Is there a limit on the number of items I can sell to TextbookRush at once?
    2. Which types of electronics does TextbookRush buy?
    3. Does TextbookRush accept devices that are locked to a non-listed carrier?
    4. When does my offer expire?
    5. Guide to Determining the Condition of Your Item
    6. Quick tips related to version:
    7. What happens if you disagree with the condition or model I select for my item?
    8. Will TextbookRush pay me for any extra accessories I send?
    9. Does TextbookRush buy engraved items?
    10. Do you offer extra money if my item has a warranty or extended warranty?
    11. What is an ESN, IMEI or MEID?
    12. How to turn off "Find My iPhone" after you have shipped it to TextbookRush
    13. How does shipping work?
    14. What if I cannot view or print my shipping label?
    15. What happens if the items are damaged in transit?
    16. TextbookRush currently offers 3 ways for you to get paid for your used electronics:
    17. How long does the entire process take?
    18. How long do I have to cash my check?
    19. Why did I receive a check when I selected PayPal as my payment method?
    20. I cannot find my check or I’ve lost my check. Will you reissue one?
    21. I have my check, but I’ve forgotten to cash it within 45 days of the check date. May I request a new one?
    22. It’s been over 90 days since I’ve submitted my buyback. Will you reissue my check?
    23. May I change my payment method?

    Selling my items to TextbookRush

    Is there a limit on the number of items I can sell to TextbookRush at once?

    For certain products there is a limit to how many identical models you can trade in under the same account. We do not have a list of these specific products available, but the system will let you know if you have exceeded the trade-in limit.


    Which types of electronics does TextbookRush buy?

    It's simple; TextbookRush buys mostly Apple products, iPhones, iPads and iPods. All of the items we buy can be found on TextbookRush.

    If your exact model does not appear on our website that means we no longer make offers for that item. Please do not send us items that do NOT match the model and/or model number exactly. Incorrectly quoted items will be purchased at the current offer value for that item. Items not being purchased will not be returned.


    Does TextbookRush accept devices that are locked to a non-listed carrier?

    TextbookRush purchases specific cell phone models from the following carriers:

    • AT&T
    • Sprint
    • T-Mobile
    • Verizon

    In addition, we also accept certain models of factory unlocked phones.

    Unfortunately, we do not accept cell phones locked to a specific service provider other than the ones listed.


    When does my offer expire?

    The value of electronics typically declines pretty quickly over time so we can only honor your offer for 20 days. If we receive your item after 20 days, we'll inspect it and it will be purchased at the current offer value. Items not being purchased will not be returned.

    If your offer has expired before you have shipped your item to us, and you would still like to sell your item to TextbookRush, simply return to TextbookRush and go through the process again to see what your item is worth today.


    Guide to Determining the Condition of Your Item

    It is important to accurately rate the physical and functional condition of your item. These ratings are crucial to helping TextbookRush meet your expectations.

    iPhone Conditions

    Flawless (if all of the following is true):
    • Works perfectly
    • No noticeable flaws, still looks like new
    • Has zero scratches
    • Has no dust under the glass
    Good (if the following is true):
    • Your iPhone is in great working order with some minor cosmetic signs of wear
    • Your iPhone has no cracks or missing/non-functioning buttons (power, home, ringer, and/or volume, etc.)
    Broken (if any of the following is true):
    • Does not power on or stay on
    • Broken or cracked LCD screen or glass
    • Missing/non-functioning buttons (power, home, ringer, volume, etc.)
    • Broken or cracked hardware (charging ports, casing, etc.)
    • Housing separation beyond the width of a nickel

    If you have any condition questions which are not answered in this FAQ, please reach out to us through our contact form.

    Quick tips related to version:

    1. The most common reasons for a change in offer outside of condition are:
      • Active ESN
      • Wrong model
    2. Quality packing of your item can make a big difference, and save you a lot of time. Be sure to use ample packing material to make sure your item is secure during shipment. For other tips on packing, please see our Packaging Guidelines.

    What happens if you disagree with the condition or model I select for my item?

    Quote is based on the information you provide. If, upon arrival, your item differs in anyway from what you provided, you will be paid the current market value for the item. Items will not be returned for any reason. The best way to prevent an offer drop is by providing as accurate an initial assessment as possible. If you need assistance determining the condition of your device(s), please visit our "Determining the Condition of My Item" FAQ. It is also very common for customers to select the wrong model on our website. Please be sure you are generating a quote for the correct item.

    Every item sent to us is hand-evaluated by a trained member of our team based on the information you provided. If our evaluation does not match up with the one you completed online, the offer may decrease or increase accordingly. If your offer changes for any reason, you will receive an email on the day of inspection with the paid amount and an explanation of any changes to your payment.

    Will TextbookRush pay me for any extra accessories I send?

    TextbookRush does not purchase any accessories outside those specifically requested in the offer calculator. Unfortunately, any extra accessories shipped with your order can not be returned once they arrive at TextbookRush. This includes headphones/earbuds, protective cases, charge mats, retail boxes, manuals, batteries, chargers, cables, or any accessory not explicitly requested in the offer calculator.

    Does TextbookRush buy engraved items?

    If your item has an engraved message, it will not affect the trade-in value, as long as viewing or operation of the device is not impacted. Once we receive your item, we will inspect it to ensure that the engraving does not contain personal and/or offensive language.

    Do you offer extra money if my item has a warranty or extended warranty?

    Unfortunately, to transfer ownership of a warranty, we would need to pass on the personal information of the item seller to the item buyer - we are not legally able to do this.

    Warranties and Extended Warranties will not garner any additional trade-in value on items.

    What is an ESN, IMEI or MEID?

    An "ESN" is an Electronic Serial Number. An MEID (Mobile Equipment ID) and ESN uniquely identify a CDMA cellphone. In the 2005 time-frame, the MEID began to replace the 32-bit ESN. An IMEI (International Mobile Equipment Identity) is unique number assigned to a GSM, UMTS or IDEN cellphones.

    An ESN, IMEI or MEID may be active for the following reasons:

    • The device still holds an "Active" account status with the carrier
    • The account associated with the device has an outstanding balance
    • The device has been reported as lost or stolen
    • This number is tied to a carrier and helps record the activity and status of the device. Prior to our inspection, we will check to ensure that the ESN has been deactivated.

    If the ESN is not clear for activation, we will notify you via email and hold the item for 5 days. To clear and active number, you must contact your wireless service provider and clear any issues that are causing your item's ESN to be active so that we can complete the evaluation process.

    After this hold period expires, we will issue a revised payment for your phone.

    Helpful Hint - You may need this number as a reference. On many phones you can find your ESN, MEID or IMEI by typing in *#06# and your phone and the number will appear on your screen.

    Verizon phones can now be checked through their "Activate Phone or Device" page. For other carriers you may chose their Chat function on their Customer Service page.

    How to turn off "Find My iPhone" after you have shipped it to TextbookRush

    Find My iPhone is automatically activated with iOS7 for iPhones, iPads, and iPod Touch. This automatically blocks activation by other people, and does not allow to find a new owner for your device. Because of this TextbookRush will not be able to offer full trade-in value your devices with Find My iPhone enabled. If your phone has not been deactivated, we will issue a revised payment for your phone based on the actual condition.

    See our guide on how to disable "Find My iPhone" on your device.


    Shipping:

    How does shipping work?

    TextbookRush will provide you with a prepaid and trackable shipping label that you can print out from your computer. Delivery Confirmation is included with the label, so you can verify that the item successfully arrived at our location. The cost of this label is billed to us, so you never have to worry about it.

    Need more labels? No problem, just visit Your Account and click on the buyback in question. Then click "Add a shipping label." You can request as many free labels as you need, but please use a unique label for each package.

    A dual FedEx/ USPS prepaid label is the carrier for your buyback. This service guarantees delivery in 3-7 business days. Drop off packages at the nearest FedEx drop off location, United States Post Office, or arrange for a free pickup from the United States Postal Service by calling 1-800-ASK-USPS. When dropping off your package, please select a United States Post Office, FedEx-staffed center, FedEx Office, or FedEx Authorized ShipCenter. Do NOT use a FedEx drop box to ship your package-it will not be processed or delivered. If you call to schedule a pickup, make sure to mention you have a "return label."

    Please note that the shipping times are estimates and we are not liable for delays that are out of our control.

    What if I cannot view or print my shipping label?

    Please be sure you have the latest version of Adobe Reader installed on your computer. If you do not have this software you can obtain a free copy from Adobe.

    What happens if the items are damaged in transit?

    TextbookRush will grade the items we receive in the condition received and make any necessary adjustments to the amount paid. We cannot pay you for items that arrive damaged or non-functioning. TextbookRush will not pay you for items we do not receive. Damage incurred during shipping does not happen very often, but you will want to ensure you have securely packed your item. See our packing guidelines here.

    Packages shipped around major holidays may take an additional week to arrive. If you have not received confirmation that we received your package within 30 days of shipping, please contact us. If you ship via Media Mail, we strongly suggest that you purchase insurance when shipping your buyback to us. If your package is received damaged and items are missing, we will not be able to pay for any missing items.


    Payment:

    TextbookRush currently offers 3 ways for you to get paid for your used electronics:

    1. Check: Payments are mailed within 1-3 business days after your shipment is processed. Checks are mailed via USPS to your Billing Address on your account.
    2. PayPal:Payments are issued 1-3 business days after your shipment is processed.
    3. Store Credit: Payments are issued 1 business day after your shipment is processed.

    How long does the entire process take?

    After your buyback order is received, it usually takes 1-3 business days to check-in your items plus an additional 1-3 business days to issue payment. During peak buyback periods, processing may take longer. Peak periods are usually late December through January and late May through June.

    How long do I have to cash my check?

    You must cash your check within 45 days of the check date. The check will be voided after 45 days.

    Why did I receive a check when I selected PayPal as my payment method?

    If your PayPal email address is returned as invalid when we issue payment, then a check will be sent to your billing address the following business day. We will also default your payment method to check. In order to receive payments via PayPal in the future, please login to your account and re-enter your PayPal address and verify that it is correct.

    I cannot find my check or I’ve lost my check. Will you reissue one?

    If it has been more than 45 days but fewer than 90 days from the date you’ve submitted your buyback, you may request a one-time reissue of your check provided it has not been cashed. Be sure to include a note detailing your buyback number and the address the new check should be sent to. Please note that we reserve the right to assess processing fees when applicable.

    I have my check, but I’ve forgotten to cash it within 45 days of the check date. May I request a new one?

    If it has been fewer than 90 days from the date you’ve submitted your buyback, you may request a one-time reissue of your check provided it has not been cashed. You must include your original check and a note detailing your buyback number and the address to which the check should be sent. Please note that we reserve the right to assess processing fees when applicable.

    It’s been over 90 days since I’ve submitted my buyback. Will you reissue my check?

    No. We highly recommend that you cash your check as soon as you receive it since we cannot reissue a check more than 90 days after your buyback submission.

    May I change my payment method?

    No. Once a buyback payment method is selected and your payment is processed, it cannot be changed.

    For example, we are unable to change a store credit to a check or PayPal payment.

    Free shipping on orders over $25*

    *A minimum purchase of $25 is required. Shipping is provided via FedEx SmartPost® and FedEx Express Saver®. Average delivery time is 1 – 5 business days, but is not guaranteed in that timeframe. Also allow 1 - 2 days for processing. Orders shipping from warehouses other than the main facility in Columbus, Ohio are not eligible. Free shipping is eligible only in the continental United States and excludes Hawaii, Alaska and Puerto Rico. FedEx service marks used by permission."Marketplace" orders are not eligible for free or discounted shipping.

    Learn more about the TextbookRush Marketplace.

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