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    How to Disagree without Being Disagreeable: Getting Your Point Across with the Gentle Art of Verbal Self-defense

    Suzette Haden Elgin
    ISBN-10: 0471157015
    ISBN-13: 9781567317398
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    0471157015 Book is new. No dust jacket, no remainder mark. ; 0.39 x 9.06 x 5.91 Inches; 190 pages; As bestselling author Suzette Haden Elgin proves, you don't have to live your life on red alert. With her Gentle Art of Verbal Self-Defense techniques, you'll be able to respond clearly to hostile comments from others—or deliver necessary negative messages of your own—without sacrificing your dignity or principles. You'll learn to:
    • Keep domestic disagreements from escalating
    • Deliver criticism to coworkers, employers, or employees
    • Handle aggressive, negative comments about race, politics, or religion
    • Provide discipline without increasing hostility
    • Use language that reduces tension and creates rapport in every situation


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