Foundations of ITIL

Name: Foundations of ITIL
Price: 6.74 USD
Availability: InStock
ISBN: 9789087530570

ISBN-10: 9087530579

ISBN-13: 9789087530570

Edition: N/A

Authors: Van Haren Publishing, Arjen de Jong, Axel Kolthof, Mike Pieper, Ruby Tjassing

List price: $56.00

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Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This 2007 version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The new ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new…

Book details

List price: $56.00
Publisher: Van Haren Publishing
Publication date: 9/24/2007
Binding: Paperback
Pages: 1
Size: 6.69" wide x 9.51" long x 0.88" tall
Weight: 1.694
Language: English




The Itil Service Lifecycle


Lifecycle phase: Service strategy


Lifecycle phase: Service design


Lifecycle phase: Service transition


Lifecycle phase: Service operation


Lifecycle phase: Continual service improvement



Functions And Processes


Introduction to Functions and Processes


Functions and Processes in Service Strategy


Functions and Processes in Service Design


Functions and Processes in Service Transition


Functions and Processes in Service Operation


Functions and Processes in Continual Service Improvement