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| Introduction | |
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| Casino Management | |
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| Live-Gaming Calisthenics: How the Live-Game Executive Trains for the New Year | |
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| Robert's Nightmare: Viewing Your Table Games From a Customer's Standpoint | |
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| What Effect Does a Bad Economy Have on Hold Percentages? | |
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| Using a Gaming Consultant to Tune-Up Your Operation During Slow Economic Times | |
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| Superior Floor Supervision | |
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| Watch Out for the Flawed Promotion | |
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| Matchplay and Promotional Coupons | |
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| Single-Decision and Multiple-Decision Promotional Chips | |
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| Conducting Table-Game Trials and Experiments | |
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| Using Pre-Shuffled Cards in Blackjack and Baccarat | |
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| Finer Points of Dealer Scheduling | |
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| Using an Extra Board to Optimally Staff Live Table Games | |
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| Money Lending and the Asian Customer | |
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| Banking Games in California: The Last Gold Rush | |
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| Maximizing Your Profit Potential in Live Poker | |
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| Game Protection | |
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| Suspicious Play on a Double-Deck Blackjack Game | |
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| How to Catch the Elusive North American Card Counter | |
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| Card Counting in Spanish 21 | |
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| Demystifying the iPhone | |
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| Non-Classic Methods of Cheating at Roulette | |
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| Understanding Range of Risk in Table Games | |
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| Warning: There are More Ways to Beat the Casino than Across the Tables | |
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| Using Critical Thinking to Better Protect Casino Games | |
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| Table Game Management | |
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| Being Superstitious: Is it Costing Your Live-Game Operation Money? | |
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| Table-Game Questions from Casino Executives | |
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| An In-Depth Look at Gaming-Table Limits | |
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| Player Error in Blackjack: How Important is the Insurance Bet? | |
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| Player Error in Blackjack and its Effect on Your Casino | |
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| The Effect of Buy-In Churn on the Live-Game Hold Percentage | |
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| Using Buy-In Churn to Support Table-Game Theories | |
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| Side Bets in Blackjack: Everything You Wanted to Know, But Were Afraid to Ask | |
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| Side Bets in Craps, Baccarat, and Other Table Games | |
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| Finer Points of Dealing Baccarat: Part I | |
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| Finer Points of Dealing Baccarat: Part II | |
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| Table-Game Challenge: Test Your Knowledge of Blackjack and Baccarat | |
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| Table References | |
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| Chapter References | |
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| Index | |