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| Preface | |
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| Acknowledgments | |
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| Introduction | |
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| Who Should Use This Book and How | |
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| What Is a Museum? | |
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| Why Standards? | |
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| What Are "Standards and Best Practices"? | |
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| Where Do Standards Come From? | |
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| How Can Museums Use the Standards? | |
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| Who Else Uses the Standards, and How? | |
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| Standards and Best Practices | |
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| Core Questions | |
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| Commentary | |
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| Characteristics of Excellence for U.S. Museums | |
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| Characteristics of Excellence for U.S. Museums "in Translation" | |
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| Public Trust and Accountability | |
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| Standards Regarding Public Trust and Accountability | |
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| Commentary | |
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| Standards Regarding Ethics | |
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| Commentary | |
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| The AAM Code of Ethics for Museums | |
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| Standards Regarding an Institutional Code of Ethics | |
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| Commentary | |
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| Mission and Planning | |
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| Standards Regarding Institutional Mission Statements | |
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| Commentary | |
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| Standards Regarding Institutional Planning | |
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| Commentary | |
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| Leadership and Organizational Structure | |
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| Standards Regarding Governance | |
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| Commentary | |
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| Standards Regarding Delegation of Authority | |
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| Commentary | |
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| Collections Stewardship | |
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| Standards Regarding Collections Stewardship | |
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| Commentary | |
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| Best Practices Regarding Loaning Collections to Non-Museum Entities | |
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| Commentary | |
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| Standards Regarding the Unlawful Appropriation of Objects During the Nazi Era | |
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| Best Practices Regarding the Unlawful Appropriation of Objects During the Nazi Era | |
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| Commentary | |
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| Education and Interpretation | |
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| Standards Regarding Education and Interpretation | |
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| Commentary | |
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| Standards Regarding Exhibiting Borrowed Objects | |
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| Commentary | |
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| Financial Stability | |
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| Standards Regarding Financial Stability | |
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| Commentary | |
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| Standards Regarding Developing and Managing Business and Individual Donor Support | |
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| Commentary | |
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| Standards Regarding Retrenchment or Downsizing | |
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| Facilities and Risk Management | |
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| Standards Regarding Facilities and Risk Management | |
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| Commentary | |
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| Completing the Picture | |
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| The Universe of Museum Standards and Best Practices | |
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| Other Major Sources of Standards Relevant to Museums | |
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| AAM Standing Professional Committees and Standards | |
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| Trends and Potential Future Standards | |
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| Troubleshooting | |
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| Appendix: Dates of Approval of Standards and Best Practices | |
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| Glossary | |