Process Mapping, Process Improvement, and Process Management A Practical Guide to Enhancing Work and Information Flow

ISBN-10: 1932828044

ISBN-13: 9781932828047

Edition: 2005

Authors: Daniel Madison

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Description:

t last, a simple, well-written survey of process redesign that will help you transform your organization into a world-class competitor. Author Dan Madison explains the evolution of work management styles, from traditional to process-focused, and introduces the tools of process mapping, the roles and responsibilities of everyone in the organization, and a logical ten-step redesign methodology. Thirty-eight design principles allow readers to custom-fit the methodology to the particular challenges within their own organizations. Additional chapters by guest writers Jerry Talley, Ph.D., and Vic Walling, Ph.D., discuss cross-department process management and using computer simulation in redesign, respectively. Inside you'll find detailed, illustrated discussions about: * The importance of process * Process mapping * Key stakeholders' roles and responsibilities * The ten-step process redesign methodology * Process improvement and creating the process team * The four lenses of analysis * Customer report cards, benchmarking, and best practices * Process redesign case studies * Design principles for process redesign * Barriers to process redesign * Becoming a process-focused organization * Building cross-department process management * Using information technology in process management
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Book details

List price: $39.95
Copyright year: 2005
Publisher: Paton Professional
Publication date: 8/1/2005
Binding: Paperback
Pages: 320
Size: 6.00" wide x 9.00" long x 1.00" tall
Weight: 1.188
Language: English

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