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Preface | |
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What Is Six Sigma and Why Should I Care? | |
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Welcome to Six Sigma | |
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Defining Six Sigma and Starting on the Path | |
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The Basic Components of Six Sigma | |
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Common Myths About Six Sigma | |
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Common Concerns About Implementing Six Sigma | |
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Finding Your Areas of Improvement | |
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Summary | |
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Six Sigma, Your Business, and You | |
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A Very Brief History of the Quality Movement | |
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Defining Quality for Small Business | |
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Six Sigma and Your Employees | |
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Six Sigma and Company Culture | |
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The Role of the Small Business Owner/Manager | |
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Progress Assessment | |
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Summary | |
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Defining Key Business Metrics for Six Sigma | |
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Examples of Business and Process Metrics | |
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The Benefits of Developing Metrics | |
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Good vs. Bad Metrics | |
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Determining Relevant Business Metrics | |
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General Guidelines for Setting and Using Metrics | |
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Using Metrics to Manage | |
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A Little Statistics | |
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Curves and Straight Lines | |
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Using Metrics to Manage a Core Process | |
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Summary | |
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Staffing Your Six Sigma Initiative | |
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Key Six Sigma Players | |
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Executive Leader(s) | |
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Champions | |
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Black Belts | |
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Master Black Belt | |
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Green Belts | |
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Project Team Members | |
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Key Six Sigma Players in Your Organization | |
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Filling Key Roles | |
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Training and Training Resources | |
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Additional Resources: Time and Money | |
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Moving Forward-Plan It! | |
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Advanced Planning Required to Launch Your Six Sigma Initiative | |
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Summary | |
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Selecting Your Six Sigma Project | |
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Key Criteria for Project Selection | |
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The Low-Hanging vs. Rotted Fruit | |
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Scoping a Project | |
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Project Ideas | |
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Critical-to-Quality | |
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The Project Problem Statement | |
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The Project Objective Statement | |
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A Good Project | |
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A Bad Project | |
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Using Your Data: Pareto Charts | |
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Picking Your Project | |
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Summary | |
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Your Six Sigma Project: The Define Phase | |
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Overview of the Define Phase | |
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Identify the Problems in Your Process | |
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Identify the Process Owner/Sponsor | |
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Begin the Project Charter | |
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Assemble the Project Team | |
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Build a RACI Chart | |
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Collect Customer Data | |
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Translate VOC into CTQs | |
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Develop Problem Statements | |
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Establish Project Metrics | |
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Focus on the Vital Few Factors | |
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Identify Necessary Resources | |
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Create a Project Plan | |
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Conduct a Phase-Gate Review | |
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Conclusion | |
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Summary of the Major Steps in the Define Phase | |
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Your Six Sigma Project: The Measure Phase | |
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Can You Trust Your Data? | |
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Overview of the Measure Phase | |
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Select Y's and Identify X's | |
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Define Performance Standards for Y's | |
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Validate the Measurement System for Y's and X's | |
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Collect New Data | |
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Establish Process Credibility for Creating Y | |
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Conduct a Phase-Gate Review | |
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Conclusion | |
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Summary of the Major Steps in the Measure Phase | |
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Sigma Abridged Conversion Table | |
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Your Six Sigma Project: The Analyze Phase | |
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Overview of the Analyze Phase | |
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Localize the Problem | |
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State the Relationship You Are Trying to Establish | |
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Establish the Hypothesis | |
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Decide on Appropriate Techniques to Test the Hypothesis | |
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Test the Hypothesis Using the Data Collected in the Measure Phase | |
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Analyze the Results and Reach Conclusions | |
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Validate the Hypothesis | |
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Conduct a Phase-Gate Review | |
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Conclusion | |
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Summary of the Major Steps in the Analyze Phase | |
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Your Six Sigma Project: The Improve Phase | |
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The Improve Phase | |
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Correlation Analysis | |
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Design of Experiments | |
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Overview of the Improve Phase | |
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Define the Problem | |
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Establish the Experimental Objective | |
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Select the Variables and Choose the Levels for the Input Variables | |
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Select the Experimental Design | |
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Run the Experiment and Collect Data | |
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Analyze the Data | |
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Draw Practical Conclusions | |
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Replicate or Validate the Experimental Results | |
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Conduct a Phase-Gate Review | |
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Conclusion | |
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Summary of the Major Steps in the Improve Phase | |
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Your Six Sigma Project: The Control Phase | |
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The Control Phase | |
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Statistical Process Control (SPC) | |
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Overview of the Control Phase | |
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Select the Variable to Chart | |
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Select the Type of Control Chart to Use | |
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Determine Rational Subgroup Size and Sampling Interval/Frequency | |
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Determine Measurement Methods and Criteria | |
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Calculate the Parameters of the Control Chart | |
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Develop a Control Plan | |
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Train the People and Use the Charts | |
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Conduct a Phase-Gate Review | |
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Mistake Proofing | |
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Conclusion | |
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Summary of Major Steps in the Control Phase | |
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Sustain Your Six Sigma Gains | |
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Taking Stock | |
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What Makes a Six Sigma Implementation Successful? | |
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Case Studies | |
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The Six Sigma Epilogue | |
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Index | |