Six SIGMA for Small Business

ISBN-10: 1932531556

ISBN-13: 9781932531558

Edition: 2006

Authors: Greg Brue
List price: $19.95
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Description: A Six Sigma pioneer from Jack Welch's original team at GE shows you how to bring big improvements to your small business "Six Sigma for Small Business is the first book to apply six sigma to the unique challenges of a small business. It shows how to use the methodology in all aspects of business to identify and fix problems, with chapters on: accounting, finance, sales and marketing, purchasing a business, human resources, and developing new products. It walks you through a step-by-step implementation of six sigma, describing how to identify needs, develop metrics, and set objectives. It also provides real-life examples of small-business six sigma success stories.

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Book details

List price: $19.95
Copyright year: 2006
Publisher: Entrepreneur Media Inc/Entrepreneur Press
Publication date: 10/25/2005
Binding: Paperback
Pages: 320
Size: 6.00" wide x 9.00" long x 0.50" tall
Weight: 0.682
Language: English

Preface
What Is Six Sigma and Why Should I Care?
Welcome to Six Sigma
Defining Six Sigma and Starting on the Path
The Basic Components of Six Sigma
Common Myths About Six Sigma
Common Concerns About Implementing Six Sigma
Finding Your Areas of Improvement
Summary
Six Sigma, Your Business, and You
A Very Brief History of the Quality Movement
Defining Quality for Small Business
Six Sigma and Your Employees
Six Sigma and Company Culture
The Role of the Small Business Owner/Manager
Progress Assessment
Summary
Defining Key Business Metrics for Six Sigma
Examples of Business and Process Metrics
The Benefits of Developing Metrics
Good vs. Bad Metrics
Determining Relevant Business Metrics
General Guidelines for Setting and Using Metrics
Using Metrics to Manage
A Little Statistics
Curves and Straight Lines
Using Metrics to Manage a Core Process
Summary
Staffing Your Six Sigma Initiative
Key Six Sigma Players
Executive Leader(s)
Champions
Black Belts
Master Black Belt
Green Belts
Project Team Members
Key Six Sigma Players in Your Organization
Filling Key Roles
Training and Training Resources
Additional Resources: Time and Money
Moving Forward-Plan It!
Advanced Planning Required to Launch Your Six Sigma Initiative
Summary
Selecting Your Six Sigma Project
Key Criteria for Project Selection
The Low-Hanging vs. Rotted Fruit
Scoping a Project
Project Ideas
Critical-to-Quality
The Project Problem Statement
The Project Objective Statement
A Good Project
A Bad Project
Using Your Data: Pareto Charts
Picking Your Project
Summary
Your Six Sigma Project: The Define Phase
Overview of the Define Phase
Identify the Problems in Your Process
Identify the Process Owner/Sponsor
Begin the Project Charter
Assemble the Project Team
Build a RACI Chart
Collect Customer Data
Translate VOC into CTQs
Develop Problem Statements
Establish Project Metrics
Focus on the Vital Few Factors
Identify Necessary Resources
Create a Project Plan
Conduct a Phase-Gate Review
Conclusion
Summary of the Major Steps in the Define Phase
Your Six Sigma Project: The Measure Phase
Can You Trust Your Data?
Overview of the Measure Phase
Select Y's and Identify X's
Define Performance Standards for Y's
Validate the Measurement System for Y's and X's
Collect New Data
Establish Process Credibility for Creating Y
Conduct a Phase-Gate Review
Conclusion
Summary of the Major Steps in the Measure Phase
Sigma Abridged Conversion Table
Your Six Sigma Project: The Analyze Phase
Overview of the Analyze Phase
Localize the Problem
State the Relationship You Are Trying to Establish
Establish the Hypothesis
Decide on Appropriate Techniques to Test the Hypothesis
Test the Hypothesis Using the Data Collected in the Measure Phase
Analyze the Results and Reach Conclusions
Validate the Hypothesis
Conduct a Phase-Gate Review
Conclusion
Summary of the Major Steps in the Analyze Phase
Your Six Sigma Project: The Improve Phase
The Improve Phase
Correlation Analysis
Design of Experiments
Overview of the Improve Phase
Define the Problem
Establish the Experimental Objective
Select the Variables and Choose the Levels for the Input Variables
Select the Experimental Design
Run the Experiment and Collect Data
Analyze the Data
Draw Practical Conclusions
Replicate or Validate the Experimental Results
Conduct a Phase-Gate Review
Conclusion
Summary of the Major Steps in the Improve Phase
Your Six Sigma Project: The Control Phase
The Control Phase
Statistical Process Control (SPC)
Overview of the Control Phase
Select the Variable to Chart
Select the Type of Control Chart to Use
Determine Rational Subgroup Size and Sampling Interval/Frequency
Determine Measurement Methods and Criteria
Calculate the Parameters of the Control Chart
Develop a Control Plan
Train the People and Use the Charts
Conduct a Phase-Gate Review
Mistake Proofing
Conclusion
Summary of Major Steps in the Control Phase
Sustain Your Six Sigma Gains
Taking Stock
What Makes a Six Sigma Implementation Successful?
Case Studies
The Six Sigma Epilogue
Index
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