Project Quality Management Why, What and How

Name: Project Quality Management Why, What and How
Price: 3.52 USD
Availability: InStock
ISBN: 9781932159486

ISBN-10: 1932159487

ISBN-13: 9781932159486

Edition: 2005

Authors: Kenneth H. Rose

List price: $31.95

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Book details

List price: $31.95
Copyright year: 2005
Publisher: J. Ross Publishing, Incorporated
Binding: Paperback
Pages: 192
Size: 6.00" wide x 8.75" long x 0.50" tall
Weight: 0.594
Language: English



Preface


About the Author


Web Added Value



Quality Foundations



Understanding Quality in the Project Management Domain


Definition of Quality


Traditional Definitions


Quality and the Triple Constraint


Cost of Quality


Failure


Prevention


Appraisal


Benefits of Quality


Summary


References



Evolution of Quality and Its Contemporary Application to Projects


Progressive History


The Dark Ages


Scientific Management


Understanding Variation


Inspection Reigns


Japanese Quality


Customers and Systems


Quality Then and Now


The Wheel of Quality


Customer Focus


Variation


Continuous Improvement


Training and Leadership


The Wheel of Quality Model


Quality and Responsibility


Summary


Reference



Pioneers and Paradigms


Pioneers


Walter Shewhart


W. Edwards Deming


Joseph M. Juran


Philip B. Crosby


Kaoru Ishikawa


Genichi Taguchi


Paradigms


Six Sigma


ISO 9000


Baldrige National Quality Program


Closing Thoughts


Summary


References



Quality Management



Project Quality Planning


Quality Management


Quality Planning


Quality Management Plan


Identifying Customers


Prioritizing Customers


Identifying Requirements


Prioritizing Requirements


Quality Planning and Project Planning


Identifying Standards


Summary


References



Project Quality Assurance


Quality Assurance


Developing Assurance Activities


Metrics


Quality Assurance Plan


Quality Audits


Summary


References



Project Quality Control and Quality Improvement


Quality Control


Role of Inspection


Quality Control Tools


Quality Improvement


Reasons for Quality Improvement


Hurdles


Improvement Methodology


Summary


References



Tools for Managing Project Quality



Collecting and Understanding Project Data


Tools for Collecting Data


Check Sheet


Tools for Understanding Data


Graphs


Histograms


Pareto Charts


Scatter Diagrams


Summary



Understanding Project Processes


Tools for Understanding Processes


Flow Charts


Run Charts


Control Charts


Summary



Analyzing Project Processes


Tools for Analyzing Processes


Cause and Effect Diagrams


Pillar Diagrams


Summary



Solving Project Problems


Tools for Solving Problems


Force Field Analysis


Brainstorming


Affinity Diagrams


Nominal Group Technique and Multivoting


Summary



Common Project Practices


Commonly Used Tools


Compliance Matrix


Peer Review


Summary



Quality in Practice



Project Systems and Solutions


The Red Bead Experiment


Practical Exercise


Background


Data Collection


Requirement


Tips


Summary


Epilogue



Case Study: Dakota Wireless Network


Index