Project Quality Management Why, What and How

ISBN-10: 1932159487
ISBN-13: 9781932159486
Edition: 2005
Authors: Kenneth H. Rose
List price: $31.95 Buy it from $22.96
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Book details

List price: $31.95
Copyright year: 2005
Publisher: J. Ross Publishing, Incorporated
Binding: Paperback
Pages: 192
Size: 6.00" wide x 8.75" long x 0.50" tall
Weight: 0.594
Language: English

Preface
About the Author
Web Added Value
Quality Foundations
Understanding Quality in the Project Management Domain
Definition of Quality
Traditional Definitions
Quality and the Triple Constraint
Cost of Quality
Failure
Prevention
Appraisal
Benefits of Quality
Summary
References
Evolution of Quality and Its Contemporary Application to Projects
Progressive History
The Dark Ages
Scientific Management
Understanding Variation
Inspection Reigns
Japanese Quality
Customers and Systems
Quality Then and Now
The Wheel of Quality
Customer Focus
Variation
Continuous Improvement
Training and Leadership
The Wheel of Quality Model
Quality and Responsibility
Summary
Reference
Pioneers and Paradigms
Pioneers
Walter Shewhart
W. Edwards Deming
Joseph M. Juran
Philip B. Crosby
Kaoru Ishikawa
Genichi Taguchi
Paradigms
Six Sigma
ISO 9000
Baldrige National Quality Program
Closing Thoughts
Summary
References
Quality Management
Project Quality Planning
Quality Management
Quality Planning
Quality Management Plan
Identifying Customers
Prioritizing Customers
Identifying Requirements
Prioritizing Requirements
Quality Planning and Project Planning
Identifying Standards
Summary
References
Project Quality Assurance
Quality Assurance
Developing Assurance Activities
Metrics
Quality Assurance Plan
Quality Audits
Summary
References
Project Quality Control and Quality Improvement
Quality Control
Role of Inspection
Quality Control Tools
Quality Improvement
Reasons for Quality Improvement
Hurdles
Improvement Methodology
Summary
References
Tools for Managing Project Quality
Collecting and Understanding Project Data
Tools for Collecting Data
Check Sheet
Tools for Understanding Data
Graphs
Histograms
Pareto Charts
Scatter Diagrams
Summary
Understanding Project Processes
Tools for Understanding Processes
Flow Charts
Run Charts
Control Charts
Summary
Analyzing Project Processes
Tools for Analyzing Processes
Cause and Effect Diagrams
Pillar Diagrams
Summary
Solving Project Problems
Tools for Solving Problems
Force Field Analysis
Brainstorming
Affinity Diagrams
Nominal Group Technique and Multivoting
Summary
Common Project Practices
Commonly Used Tools
Compliance Matrix
Peer Review
Summary
Quality in Practice
Project Systems and Solutions
The Red Bead Experiment
Practical Exercise
Background
Data Collection
Requirement
Tips
Summary
Epilogue
Case Study: Dakota Wireless Network
Index

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