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| About the Authors | |
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| Preface | |
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| Dealing with Difficult Parents--An Overview | |
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| The Importance of Parents | |
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| What's the Deal with Today's Parents? | |
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| We Are Doing the Best We Know How | |
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| Dealing with Yourself | |
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| But I Don't Want to Go to the Dentist! | |
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| Today's Parents | |
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| Who Are These Guys? Describing Today's Parents | |
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| Family Configurations | |
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| Family Wealth | |
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| Family Stress | |
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| Typical Behaviors of Some of Our Parents | |
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| What's Wrong with These Parents Anyway? | |
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| Perception is Reality | |
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| Family Focus: Children or Adults? | |
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| Negative School Experiences | |
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| Angry Parents | |
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| Communicating with Parents | |
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| Building Credibility--Everyone Wants to Associate with a Winner | |
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| If They Don't Hear Good News from You | |
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| Everyone Wants to Associate with a Winner | |
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| Let Me Introduce Myself | |
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| Touching Base | |
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| Reaching Out to the Community | |
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| My News Is Good News | |
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| Newsletter DOs and DON'Ts | |
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| Focus on the People Who Are Doing Things Right! | |
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| Positive Communication with Parents--An Ounce of Prevention | |
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| Positive Phone Calls | |
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| Five Things That Help Praise Work | |
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| What Do I Say When I Make a Positive Phone Call? | |
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| You Mean I Got Something in the Mail Besides a Bill? | |
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| You Never Get a Second Chance | |
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| Listen, Learn, and Cultivate | |
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| Communicating in Good Times | |
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| We're Glad You're Here | |
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| There is a Time and a Place for All Conversations | |
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| The Owl Doesn't Just Screech | |
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| Dealing with Difficult Parents: Soothing the Savage Beast | |
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| Never Let 'em See You Sweat | |
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| Lower Your Voice | |
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| Increase Your Movement | |
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| Close the Gap | |
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| The Eyes Have It | |
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| What if the Parent is Right? | |
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| The Incorrect Grade | |
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| Sorry Seems to Be the Hardest Word | |
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| Sometimes It's Important to Be First | |
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| The Best Way to Get in the Last Word | |
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| I Am Sorry That Happened | |
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| An Ear, Not an Answer | |
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| Do You feel Defensive? If so, Something Is Wrong | |
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| Rules That Make No Sense | |
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| You Can't Make Sense Out of No Sense | |
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| Why Didn't I Know? | |
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| Dealing with Parents in Difficult Situations | |
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| Delivering Bad News--Hey, I'm Just the Messenger! | |
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| The Worse the News, the More Effort We Use | |
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| The Phone Is Our Best Friend... Unless It Is Ringing | |
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| He Never Lies to Us! | |
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| Your Honor, I Object | |
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| Be Aware of What You Don't Know | |
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| But This Is a Really Tough Class | |
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| What If They Tell Us Not to Call Them at Work? | |
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| Please Don't Talk to Me Like That | |
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| Little Pitchers Have Big Ears | |
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| Summing Up | |
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| But I Did Get a Good Deal--Examining the Car Salesman | |
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| Let Me Take Another Look Underneath That Hood | |
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| Good for 90 Days or 3,000 Miles | |
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| Applying It to the Classroom | |
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| Negotiating Zero Tolerance | |
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| What If They Use the "F" Word--Fair? | |
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| Be Fair, Be Square, or Be Both Like Me | |
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| Three Responses to the Fair Word | |
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| The It-Wouldn't-Be-Fair-If-I-Didn't Approach | |
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| My Daughter's not Getting Enough Playing Time--It's not Fair | |
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| You're Right, It Isn't Fair--It Should Be a Five-Day Suspension | |
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| Approach Is Everything | |
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| Focus on the Future | |
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| Focus on the Future | |
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| The Driver on the Bus Said, "Move on Back..." | |
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| What can We Do to Make Sure that This Doesn't Happen Again? | |
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| Practice Makes Perfect (Or at Least It Makes Better) | |
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| Increasing Parental Involvement | |
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| Understanding Parent Involvement | |
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| Parents of the Past | |
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| Contemporary Parent Involvement | |
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| Increasing Parental Involvement with School | |
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| The Parent Resource Room | |
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| Obstacles to Involving Parents at School | |
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| Guilty Until Proven Innocent? | |
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| Increasing Parental Involvement at Home | |
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| Communication is the Key | |
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| Success Stories from Around the Country | |
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| It's the Simple Things You Do | |
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| Parting Thoughts | |
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| References | |