Team Handbook

ISBN-10: 1884731260

ISBN-13: 9781884731266

Edition: 3rd 2003 (Revised)

List price: $39.00
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Book details

List price: $39.00
Edition: 3rd
Copyright year: 2003
Publisher: Oriel, Incorporated
Binding: Comb Bound 
Pages: 400
Size: 12.25" wide x 8.25" long x 1.00" tall
Weight: 2.332
Language: English

Introduction: The Process Excellence Approach to Management
Using Teams to Meet Today's Challenges
The Power of Teams
Types of Teams
What Teams Need
Teams and Change
Implementing Change
Team Roles and Responsibilities
Team Roles
Responsibilities for Successful Improvement
Leadership Team Reviews
Doing Work in Teams
Team Techniques
Guidelines for Good Meetings
Guidelines for Effective Discussions
Guidelines for Effective Decisions
Guidelines for Effective Recordkeeping
Guidelines for Effective Planning
Team Leaders: Putting It All Together
Guidelines for Initial Team Meetings
Guidelines for Regular Team Meetings
Guidelines for Monitoring Progress
Guidelines for Joint Review Meetings
Guidelines for Closing a Project
Teams Using Tools to Solve Problems
Processes and Systems
Scientific Approach
Tools for Collecting Data
Tools for Mapping Processes
Tools for Looking at Data Relationships
The 7 Step Method
Building an Improvement Plan
The 5 Step Plan for Managing and Improving Daily Work
The 7 Step Method for Problem Solving
DMAIC, the Six Sigma Improvement Approach
The 16 Improvement Strategies
Key Ingredients for Successful Improvement Efforts
Learning to Work Together
Team Dynamics
Stages of Team Growth
Riding the Team Roller Coaster
Recipe for a Successful Team
Constructive Feedback
Dealing With Conflict
The Value of Conflict
Understanding Responses to Conflict
Managing Group Problems
Ten Common Problems and Solution Strategies
Advanced Tools and Techniques
Creativity Tools
Implementing Solutions
Managing Project Pipelines
Appendices A-D
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