Getting Disputes Resolved Designing Systems to Cut the Costs of Conflict

ISBN-10: 1880711036

ISBN-13: 9781880711033

Edition: Reprint 

List price: $7.00
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Description:

Build Conflict Control Into Your Organization Renowned mediator William Ury offers tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. He explains how to diagnose and correct problems in an existing system or create and implement a new system where one does not exist. His four-phase process includes specific advice on involving adverse parties in diagnosing current problems, designing the system, and overcoming opposition to change. The result is a win-win formula for putting a system in place that contains the costs associated with conflict by addressing them as they arise.
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Book details

List price: $7.00
Publisher: Program on Negotiation at Harvard Law School
Binding: Paperback
Pages: 202
Size: 9.00" wide x 6.25" long x 0.75" tall
Weight: 0.748
Language: English

William Ury is the co-founder of Harvard's Program on Negotiation, where he directs the Project on Preventing War. One of the world's leading negotiation specialists, his past clients include dozens of Fortune 500 companies as well as the White House and Pentagon. Ury received his B.A. from Yale and a Ph.D. in Anthropology from Harvard. His books Getting to YES and Getting Past No have sold more than five million copies worldwide. He lives in Boulder, Colorado.

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