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| To the Reader | |
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| Acknowledgments | |
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| Introduction | |
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| Who Are the Germans? | |
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| The Essentials of Modern German History | |
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| Germany: A Patchwork Country | |
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| Major German Cultural Themes | |
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| Ordnung Musz Sein | |
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| Insiders and Outsiders | |
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| Clarity and Compartmentalization | |
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| Private and Public Spheres | |
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| Friends and Acquaintances | |
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| Clarity and Rational Knowledge as Control | |
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| Pflichtbewu[sz ligature]tsein | |
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| German Communication Patterns | |
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| Communication Style | |
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| Du and Sie Revisited | |
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| Private/Public Revisited | |
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| Directness and Klarheit | |
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| Critical Questions | |
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| Diskussion | |
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| Unterhaltung and Gemutlichkeit | |
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| Vertiefen: Going into Detail | |
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| Verbindlichkeit | |
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| Sachlichkeit | |
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| The Fine Art of Complaining | |
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| Nonverbal Communication | |
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| The German Social Market Economy | |
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| German View of Business | |
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| Large Companies and the Mittelstand | |
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| Importance of Job Security | |
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| Managerial Approaches | |
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| Mitbestimmung and Two-Tiered Boards | |
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| The Apprenticeship System | |
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| Industrie und Handelskammern | |
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| The Role of Banking | |
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| Risk Aversion | |
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| Long-Term Relationships and Secrecy | |
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| Long-Term Planning | |
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| The Role of Government in Business | |
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| Women in Business | |
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| Other Changes in the German Business Environment | |
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| Building Better Business Relationships | |
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| Temporal Patterns and Punctuality | |
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| Business Entertaining | |
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| Formality and Respect | |
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| Status and Materialism | |
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| Attitudes toward Work | |
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| Problem Solving, Decision Making, and Project Implementation | |
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| Negotiations | |
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| Making Effective Presentations | |
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| Wertewandel: Creation of a New German Identity? | |
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| Germany in the European Union | |
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| Multiculturalism | |
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| The Changing Role of Women | |
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| New Lifestyles | |
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| Changes in Child Raising | |
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| Individuation and Amerikanisierung | |
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| Changes in Education | |
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| A Search for Roots | |
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| The Twenty-First Century | |
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| Statistical Comparison of Germany and the United States | |
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| Glossary of German Terms | |
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| References and Further Readings | |
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| Index | |