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| Acknowledgments | |
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| Introduction | |
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| The Intercultural Thing | |
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| The Meaning of Yes | |
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| Yes ... but | |
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| The meaning of no | |
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| Manuel and the gun cabinet | |
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| Yes doesn't always deliver the goods | |
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| Room at the top ... for trouble | |
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| Promises and pitfalls | |
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| The one-way gringo mentality | |
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| Selling them short | |
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| It's All about Culture | |
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| Popping jellybeans | |
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| What color is Hispanic? | |
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| Culture is not color | |
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| Getting it right | |
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| Culture is not geography | |
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| Cultural deficit | |
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| What is culture? | |
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| What culture are we, anyway? | |
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| Safety net | |
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| Scratching the surface | |
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| Mexico is unique among other Latin American cultures | |
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| A brief overview of Mexican culture | |
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| One-way gringo meets two-way Aztec | |
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| Faster than a speeding bullet | |
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| Send in the masks | |
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| Fake fake and real fake | |
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| Time and Time Again | |
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| The windup | |
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| The stuff of time | |
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| Time out for a brief history of time | |
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| Going around in circles | |
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| Cultural advantages | |
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| Time isn't money, but it sure counts | |
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| Culture on cruise control | |
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| River madness | |
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| Which train are you on? | |
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| Doubling up | |
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| A Different Sense of Space | |
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| Bumper to bumper | |
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| Social orientation | |
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| Don't fence me in | |
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| Here's looking at you | |
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| Backing off | |
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| Correct distance | |
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| Group space | |
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| The Deeper Meaning of Language | |
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| Gender gap | |
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| Out of respect | |
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| Passing participles | |
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| English is EZ | |
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| Our language says it all | |
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| Drunk, or disorderly, or both ... | |
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| Keeping it simple | |
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| Traditional versus adaptable | |
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| Eloquence without pretense | |
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| Formal versus informal: hey "you" | |
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| Sounding grrrr-uff | |
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| Around the world in eighty seconds | |
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| Words fail | |
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| Family ties | |
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| That great American "no ho" | |
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| One woman's cushions are another man's... | |
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| What kind of pond? | |
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| Direct versus indirect speech | |
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| Putting It All Together | |
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| Ducks in a row | |
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| The meaning of yes | |
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| The space and time thing again | |
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| Turning the tables | |
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| Winners and losers | |
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| Muchas vueltas | |
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| Working with Mexicans | |
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| Individual versus Group-Oriented Work Styles | |
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| Individuality meets solidarity at the reception desk | |
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| Group orientation | |
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| The American irony | |
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| Team players | |
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| Perfect harmony | |
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| Who's in charge | |
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| Look for the union label | |
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| Waxing ineloquent | |
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| Imperfect harmony | |
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| Sense of belonging | |
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| I owe you one, mano | |
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| One thing they hate about us | |
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| What is an effective incentive? | |
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| What we do, what we don't do | |
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| Guide workers | |
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| All in the family | |
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| The Lone Ranger, or llanero solitario | |
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| Renegade | |
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| Critical mass | |
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| Avoiding a hard landing | |
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| Back to basics | |
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| Future versus Present Orientation | |
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| Risky business | |
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| Quick fixes | |
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| No problem | |
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| Different time zones | |
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| Personal objectives | |
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| Watch where you put the goalposts | |
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| No time like the present | |
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| We'll use them until they run out | |
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| No turning back | |
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| People in Control versus Nature in Control | |
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| Hi tech, goodbye soul | |
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| Don't look at me | |
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| Becoming a two-way gringo | |
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| Spiritual confluences | |
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| Fallen angel | |
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| Mystical retreat | |
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| Candido in the cactus room | |
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| Lifting the smoke | |
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| Irreconcilable differences | |
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| What color is the bus? | |
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| Equality versus Hierarchy | |
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| Close to the bone | |
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| Down Mexico way | |
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| Follow the dotted line | |
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| The grim mower | |
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| Dear old dad | |
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| The female factor | |
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| We are all children | |
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| Leaving the door open a crack | |
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| It ain't easy, but learn to enjoy respect | |
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| Mexicans doing unto Mexicans | |
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| Tasks versus People: Conflict Resolution | |
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| Uno, dos, tres... | |
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| People people | |
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| Case in point | |
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| VP, don't phone home! | |
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| Crash course | |
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| When no means no | |
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| A sword, a horse, a shield | |
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| Heads up | |
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| Detachment versus Contextuality: Building Relationships | |
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| Detache case | |
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| Whichever way you slice it | |
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| Long-term interest | |
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| Gee, it sure is quiet in here | |
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| Different weaves | |
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| Building intercultural relationships | |
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| Fixed values | |
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| Who's on first? | |
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| A funny thing happened on the way to the pyramid | |
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| The midnight ride of Paul Revere | |
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| Eggs, Mexican style | |
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| Building Context | |
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| Archaeology of the Mexican Mind | |
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| We are part of a procession | |
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| We are all imperfect | |
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| There are many versions of reality | |
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| The meaning of yes | |
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| Political Culture | |
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| Politics and hierarchy | |
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| Politics and group orientation | |
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| Politics and present orientation | |
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| The politics of corruption | |
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| Institutionalized corruption | |
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| Seeing Mexico with corrected vision | |
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| Economic Culture | |
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| Epifanio | |
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| The snake and the eagle | |
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| Toehold in the city--a family on the move | |
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| From zapatista to brain surgeon in three generations | |
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| Jobs, jobs, jobs--Mexico looks to the outside world | |
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| Clarifying views of the maquiladora industry | |
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| Afta NAFTA | |
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| Putting the migration patterns in proper focus | |
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| Magali | |
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| Lucas | |
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| Illegal immigration | |
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| El Norte | |
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| Migrating to California | |
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| Migrating to Texas | |
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| A tale of two cultures | |
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| Pulling the countries together | |
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| The book according to Isaya | |
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| The illegal immigrant's mission in the U.S. | |
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| The three-generation family pattern | |
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| You can go home again | |
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| It's not just about money | |
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| Across the Social Spectrum | |
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| Wicked plots within | |
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| The next generation carries forward | |
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| Consuelo's and Luis' struggle | |
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| Senor Sanjuan's silver boxes | |
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| The Casa Gonzalez | |
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| Outside the Casa Gonzalez | |
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| Invisible social barriers | |
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| Progressions | |
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| The future of the middle class | |
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| Sifting Through the Finds | |
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| Cheaper than a brake job | |
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| Bits and pieces | |
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| A small price to pay | |
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| Crawling on our bellies | |
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| People rushing to stand still | |
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| Turning pyramids into cathedrals | |
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| Walking, talking, and chewing gum | |
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| Tweety Bird flies in Queretaro | |
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| At the end of the week | |
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| Epilogue | |
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| Suggested Reading List | |