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Tables | |
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Figures | |
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Boxes | |
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Photos | |
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Acronyms | |
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Foreword: A brief overview of humanitarianism today | |
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Acknowledgements | |
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About the author | |
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Introduction: the purpose of this book | |
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Understanding emergencies and disaster-affected populations | |
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What is an emergency? | |
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Understanding conflict | |
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The role of NGOs | |
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Humanitarian principles | |
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Problems and dilemmas of the international response system | |
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Standardized initiatives and approaches | |
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Understanding disaster-affected populations and programme sectors | |
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Food and nutrition | |
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Health | |
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Shelter | |
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Water and sanitation | |
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Sanitation | |
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Refugees and internally displaced persons | |
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Psychosocial projects | |
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Specifically targeted programmes | |
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Infrastructure rehabilitation | |
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Education | |
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Microfinance development | |
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Gender-based violence | |
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Special approaches | |
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Managing in emergencies | |
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Management fundamentals | |
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Management methods | |
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Organizational design | |
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Team building | |
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Assessing management | |
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Carrying out an assessment | |
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Gaining information about a disaster zone | |
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Quantitative methods | |
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Qualitative methods | |
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Launching in a new country or area | |
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Deciding to enter | |
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Government and legal issues | |
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Levels of involvement | |
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Dealing with HQ | |
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The emergency team | |
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Establishing an office and accommodation | |
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Property rental and purchasing | |
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Staff accommodation | |
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Buying office equipment | |
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Office and filing systems | |
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Ordering and maintaining a generator | |
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Preparing a proposal and negotiating with donors | |
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Fundraising fundamentals | |
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Writing a proposal step by step | |
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Proposal formatting | |
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Negotiating with donors | |
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Managing human resources | |
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HRM systems | |
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Recruitment step by step | |
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Induction | |
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Performance management | |
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Discipline and end of contract | |
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Assessing HR systems: a manager's tool | |
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Planning, managing and reporting on a project | |
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Project cycle management basics | |
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Project design | |
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Planning and management tools | |
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Project launch | |
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Narrative reporting | |
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Holding meetings | |
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Basic problem solving | |
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Dealing with stress | |
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Understanding stress | |
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Managing stress | |
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Conflict resolution between individuals | |
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Working in different cultures | |
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Overseeing finance and accounting | |
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Overview of NGO accounting | |
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Budgeting | |
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Getting funds in a disaster zone | |
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Petty cash | |
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Financial audit: a manager's tool | |
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Setting up a logistics and procurement system | |
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Logistics fundamentals | |
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Procurement | |
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Shipping | |
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Storage and warehousing | |
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Distribution | |
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Maintenance and disposal | |
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Handling transport and maintaining vehicles | |
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Buying and renting road vehicles | |
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Fleet management | |
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Driving safely | |
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Other modes of transport | |
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Communicating using radios and satellites | |
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Radio basics | |
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Radio equipment and uses | |
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Setting up a communications system | |
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Organizing a radio room | |
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Radio procedures | |
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How to use radios | |
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Training | |
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Satellite communications | |
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Internet connections | |
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Working with local partners and contractors | |
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Identifying partners | |
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Assessing an organization's capacity | |
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Sub-contractors and the bidding process | |
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Building internal capacity | |
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Capacity building | |
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Facilitating training | |
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Presentations | |
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Ice-breakers, energizers and team-builders | |
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Organizational development | |
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Dealing with the media | |
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The media and emergency programmes | |
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Advocacy at the field level | |
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Giving interviews | |
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Managing security | |
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NGO security fundamentals | |
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Security phases | |
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Security planning cycle | |
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Security management | |
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Developing an effective security plan | |
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Security audit: a manager's tool | |
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Monitoring and evaluating a project | |
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M&E basics | |
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Monitoring | |
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Evaluation | |
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Coordinating with other organizations | |
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Understanding coordination | |
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Coordination between NGOs | |
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Coordination between NGOs and the UN | |
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Coordination between NGOs and the military | |
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Coordination with host governments | |
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Closing an emergency programme | |
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Handover strategies | |
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Phase-out strategies | |
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Appendix | |
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The Humanitarian Charter | |
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Comparison chart between Sphere Standards and UNHCR Emergency Handbook | |
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Code of Conduct | |
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Summary of international humanitarian law, human rights law and refugee law | |
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The Humanitarian Accountability Project Principles of Accountability | |
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People in Aid Code | |
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Content of UN standard kits | |
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References | |
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Useful websites | |
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Glossary of common terms | |
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Index | |