Ten Steps to ITSM Success A Practitioner's Guide to Enterprise IT Transformation

Name: Ten Steps to ITSM Success A Practitioner's Guide to Enterprise IT Transformation
Price: 35.55 USD
Availability: InStock
ISBN: 9781849284561

ISBN-10: 1849284563

ISBN-13: 9781849284561

Edition: 2013

Authors: Angelo Esposito, Timothy Rogers, IT Governance Publishing Staff

This item qualifies for FREE shipping.

30 day, 100% satisfaction guarantee!

Buy new: $44.97

Marketplace

3 new & used from $35.55

what's this?

Rush Rewards U
Members Receive:

You have reached 400 XP and carrot coins. That is the daily max!

Description:

You've read the books, but... A wealth of material has been written to describe the underlying mechanics of ITSM, but very little practical advice is available on how to implement ITSM best practices to achieve an organization's business objectives. The official ITIL(r) volumes explain what service management is, how the processes work and fit together, and why IT shops should adopt the practice, but they are notoriously vague on how to design and implement an ITSM model in a real organization. This challenge is best understood by those with experience of transforming ineffective and expensive IT, yet most ITSM guides are authored from a purely academic standpoint. From the classroom to the…

Book details

Copyright year: 2013
Publisher: IT Governance Ltd
Publication date: 2/7/2013
Binding: Paperback
Pages: 264
Size: 6.00" wide x 9.00" long x 0.75" tall
Weight: 0.836
Language: English