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Acknowledgments | |
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Introduction | |
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So What?: Listening to Learn, Solve Problems, and Plan Together | |
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Method: Exploring Practice Stories | |
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Better Governance When Interests and Values Conflict | |
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Mediation and Collaboration in Architecture and Community Planning | |
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An Early Discovery | |
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A Big Breakthrough | |
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A Traditional Tool for Reaching Consensus: Talking Circles | |
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The Framework: Assess, Prepare, Facilitate, and Follow Through | |
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Exploring Problem-Solving Capacity | |
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Possibilities for Planners | |
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Afterword | |
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From Conflict Generation through Consensus Building Using Many of the Same Skills | |
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Skills That Travel: Coalition Building | |
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To Meet or Not to Meet: Pro-Life and Pro-Choice | |
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Corridor Planning I | |
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Bridging Gaps | |
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Building Problem-Solving Capacity | |
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Beyond Gridlock | |
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Neutrality | |
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Successes and Challenges | |
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Skills for Mediators and Negotiators | |
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Afterword | |
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Learning and State Policy Making | |
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Dispute Resolution Meets Policy Analysis: Native Gathering Rights on Private Lands | |
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The Native Hawaiian Gathering-Rights Case | |
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"Let's Have a Study Group" | |
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Managing Expectations | |
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De-Emphasize Agreements, Frame Shared Questions | |
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The Learning Curve | |
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Checking With Constituencies | |
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A Surprising Outcome | |
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Choreographing Stories | |
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Probe, Don't Presume, or Learn Before Deciding | |
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Afterword | |
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From Nightmare to National Implications: Off-Highway Vehicle and Parks Regulation | |
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Inheriting History and Assessing the Conflict | |
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Getting Going: Convening and Refraining | |
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Mindmapping and Agenda Setting | |
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Education | |
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Responding to Actual Interests | |
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Threats to the Process | |
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Breakthrough | |
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Lessons | |
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Taking the Risk to Be in a Conversation | |
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Afterword | |
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Land Use and Community Planning | |
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Creativity in the Face of Urban Design Conflict | |
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Early Impressions of Possibilities: Conflict Assessment | |
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Building Trust, Exploring the Willingness to Meet | |
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Learning about Interests | |
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A Promising Strategy | |
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Convening the Parties | |
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Framing an Agenda and the Two-Track Process Design | |
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Taking a Walk Together | |
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Taking Advantage of Differing Priorities | |
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Bringing In and Guiding Additional Expertise | |
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Public Review | |
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Beyond the Fixed Pie: Creating Value or Joint Gains | |
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Managing the Drift | |
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Afterword | |
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From Environmental to Urban to Intermunicipal Disputes | |
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Entry to the Field: A First Nations Environmental and Economic Development Case | |
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From Neighborhood Disputes to City Planning Issues | |
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Learning from a Light Rail Case | |
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From "My Expert Versus Yours" to Joint Fact Finding | |
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Creating a Municipal Mediation Capacity | |
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Ensuring Municipal Ownership and Control | |
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Creating a Track Record: Municipal Annexation Cases | |
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Institutionalized Capacity | |
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Possibilities for City Planners | |
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Afterword | |
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Community Development and Governance | |
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Facilitation, Ethnicity, and the Meaning of Place | |
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The Swinomish Project | |
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Planning in the Shadow of the Supreme Court's Brendale Decision | |
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Land and Governance: Ambiguity and Safe Spaces | |
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The Fellowship Circle Process | |
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The Significance of Ceremony | |
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The Challenge of Recognizing Our History in Public Processes | |
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Ceremony as Process Design: Beyond Argument to Dialogue | |
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Convening a Four-Day Circle Process | |
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Taking Time to Remember, to Reconstruct Histories, and to Listen | |
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Social Learning and Recognition | |
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Reconciliation and Fundamental Differences | |
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County Planning Challenges | |
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Beginning Again | |
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Enduring Differences, Recognizing Opportunities for Collaboration | |
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Afterword | |
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Collaborative Civic Design in Chelsea, Massachusetts | |
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Divorce, Custody, and Maintenance: Mediation in Israel | |
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Back to Massachusetts and on to MIT | |
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Affordable Housing and Public Disputes | |
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The Chelsea Charter Revision Experience | |
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Designing a Participatory Process | |
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From Meetings to Representatives to a Draft Charter to Ratification | |
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Afterword | |
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Environmental and Regional Planning | |
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Consensus Building and Water Policy in San Antonio | |
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Background: Growth and Environmental Quality, Business and Neighborhood Interests | |
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Getting Involved in the Case | |
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Conflict Assessment | |
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Early Stakeholder Meetings | |
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Building Up the Middle To Deal With Extremes | |
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Diverse Local Leadership | |
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Surprises After Convening | |
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Local Knowledge and Talent | |
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Mediation as Policy Analysis | |
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Shared Principles | |
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Navigating Politics As Usual | |
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A Solution: Studying Competing Strategies | |
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Challenges of Closure: From the Groan Zone to "We Can Do This!" | |
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Near Consensus: A Big Breakthrough | |
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Reflections on Power, Process, and Politics | |
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Afterword | |
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Facilitating the Land-Use Planning Process for Vancouver Island | |
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Beyond Either-Or Negotiation | |
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The Mechanics of the Mediation | |
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Working for Inclusion | |
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Accountability to Constituencies | |
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Preparatory Training | |
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Gaining Power in Negotiations | |
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Perspectives within Groups | |
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Ceremonies of Beginning | |
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Ground Rules | |
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Rephrasing and Focusing Discussions | |
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Rescuing Discussions | |
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Mediated Negotiations as a Forgiving Process | |
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Interest-Based Negotiations | |
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Consensus Recommendations and Turning Points | |
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Recognizing Adversaries | |
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Cycles of Community Building, Resignation, and Hope | |
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Afterword | |
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Deep Value Differences and Reinventing Community Problem Solving | |
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Facilitating Statewide HIV/AIDS Policies and Priorities in Colorado | |
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A CDC Directive Means Change | |
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The Ad Hoc Process | |
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The Process Takes Off | |
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Relationship Building and the Use of Language | |
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Warning Signs and Stumbling Blocks | |
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Visual Tools and the Use of Celebration | |
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A Plan Emerges, Things Heat Up | |
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Small Group Mediation: Morality and 14 Need Statements | |
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The Racial Divide | |
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Picking Up the Pieces | |
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Time to Heal Wounds | |
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Postscript | |
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Afterword | |
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Activist Mediation and Public Disputes | |
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Public Dispute Resolution, Not Environmental Mediation | |
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Four Debates in Public Dispute Resolution | |
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Frustrations and Rewards in Public Dispute Resolution | |
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Afterword | |
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Conclusion: Planning, Learning, and Governing Through Conflict | |
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Works Cited in the Profiles | |
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Discussion Questions | |