Human Sigma Managing the Employee-Customer Encounter

Name: Human Sigma Managing the Employee-Customer Encounter
Availability: InStock
ISBN: 9781595620163

ISBN-10: 1595620168

ISBN-13: 9781595620163

Edition: 2007

Authors: John H. Fleming, Jim Asplund, John Howland Fleming

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Book details

List price: $25.95
Copyright year: 2007
Publisher: Gallup Press
Publication date: 10/28/2007
Binding: Hardcover
Pages: 320
Size: 5.98" wide x 8.98" long x 1.10" tall
Weight: 1.452
Language: English



Acknowledgements


Introduction: The Terminator School of Management



Quality Control



Human Systems and Vital Signs



Feelings Are Facts



Customer Engagement and Emotional Attachment



Emotional Attachment: Confidence and Integrity



Emotional Attachment: Pride and Passion



Win Their Brains and Their Hearts Will Follow



Employee Engagement



Engaging Your Employees



The Scourge of Local Variation



HumanSigma



The Strategy and Tactics of HumanSigma: Evaluate, Intervene, and Encourage



The Demand for Evaluation



The Demand for Intervention



The Demand for Encouragement


Conclusion


Learn More


About the Authors





Endnotes