Human Sigma Managing the Employee-Customer Encounter

ISBN-10: 1595620168

ISBN-13: 9781595620163

Edition: 2007

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Book details

List price: $25.95
Copyright year: 2007
Publisher: Gallup Press
Publication date: 10/28/2007
Binding: Hardcover
Pages: 216
Size: 6.00" wide x 9.25" long x 1.00" tall
Weight: 1.386
Language: English

Acknowledgements
Introduction: The Terminator School of Management
Quality Control
Human Systems and Vital Signs
Feelings Are Facts
Customer Engagement and Emotional Attachment
Emotional Attachment: Confidence and Integrity
Emotional Attachment: Pride and Passion
Win Their Brains and Their Hearts Will Follow
Employee Engagement
Engaging Your Employees
The Scourge of Local Variation
HumanSigma
The Strategy and Tactics of HumanSigma: Evaluate, Intervene, and Encourage
The Demand for Evaluation
The Demand for Intervention
The Demand for Encouragement
Conclusion
Learn More
About the Authors
Endnotes
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