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Crew Resource Management (CRM): Purpose of this Book | |
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The Problem with Safety Programs | |
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Crew Resource Management | |
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The Cards We Are Dealt | |
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Overview of Chapters | |
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References | |
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Organizational Safety Culture | |
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Organizational Culture Change--Not More Programs | |
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The Error-free World | |
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The Individual Responsibility | |
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Barriers to Implementation | |
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Creating the Safety Culture | |
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References | |
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Mission Analysis and Planning | |
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The Formula | |
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Micro-Training Opportunities | |
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Positive, Proactive Attitude | |
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Accountability | |
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The Risk of Operational Activity | |
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Risk-Versus-Gain Analysis | |
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Risk Acceptance | |
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The Changing Operational Setting | |
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References | |
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Situational Awareness | |
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What Is Situational Awareness? | |
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How Do We Train for Situational Awareness? | |
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When Do We Lose Situational Awareness? | |
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Clues to Loss of Situational Awareness | |
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Developing Tools to Maintain Situational Awareness | |
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A Strategy for Maintaining Situational Awareness | |
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Memory | |
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Strategies for Increasing Memory | |
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Conclusion | |
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References | |
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Communications | |
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Types of Communications | |
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What if Computers Operated Like People? | |
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Why Are You Communicating? | |
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Orders Are Made To Be Followed | |
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Guilty as Charged--Assumptions That Could Kill You | |
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I Am Aware of the Problems--What Now? | |
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The Communication System | |
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Filters | |
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So, What is Effective Communication? | |
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References | |
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It's CRM Leadership | |
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The First Step--Introduction | |
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Second Step--Integration | |
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Third Step--Trust | |
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Who Is the Leader? | |
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What Should a Leader be Doing? | |
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Too Much, Too Late | |
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Why Worry About Building a Team? | |
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Team Performance Issues | |
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Building the Team | |
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The Organization's Role in Team-building | |
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Teams: The Leader's Responsibilities | |
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Practical Leadership | |
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Where the Rubber Meets the Road | |
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Conclusion | |
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References | |
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Followership | |
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What Is Followership? | |
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Tendencies of Junior Personnel | |
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Hurry-Up Syndrome | |
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Recommendations | |
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Conclusion | |
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References | |
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Decision-Making | |
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Decision Models | |
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There Is a Substitute for Experience | |
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Toward Better Decision-making | |
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Decision-Making Aids | |
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The Decision-Making Environment | |
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Keys to Good Decision-Making | |
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On-Scene Tips | |
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Conclusion | |
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References | |
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Debriefing and Critiques | |
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The Missed Opportunities | |
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Debriefs, Critiques, After-Action Reviews, and Other What-cha-ma-call-its | |
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The Atmosphere is "The Blue Line" | |
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The Pathway to Enlightenment | |
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The Dos and the Do Nots | |
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SFRM | |
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The Wrap-up | |
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References | |
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Strategies for Implementation | |
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The Training Effort | |
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Conclusion | |
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References | |
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Index | |