Crew Resource Management for the Fire Service

ISBN-10: 1593700067
ISBN-13: 9781593700065
Edition: 2004
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Book details

List price: $59.00
Copyright year: 2004
Publisher: PennWell Corporation
Publication date: 12/1/2003
Binding: Hardcover
Pages: 292
Size: 6.50" wide x 9.50" long x 0.75" tall
Weight: 1.760
Language: English

Crew Resource Management (CRM): Purpose of this Book
The Problem with Safety Programs
Crew Resource Management
The Cards We Are Dealt
Overview of Chapters
References
Organizational Safety Culture
Organizational Culture Change--Not More Programs
The Error-free World
The Individual Responsibility
Barriers to Implementation
Creating the Safety Culture
References
Mission Analysis and Planning
The Formula
Micro-Training Opportunities
Positive, Proactive Attitude
Accountability
The Risk of Operational Activity
Risk-Versus-Gain Analysis
Risk Acceptance
The Changing Operational Setting
References
Situational Awareness
What Is Situational Awareness?
How Do We Train for Situational Awareness?
When Do We Lose Situational Awareness?
Clues to Loss of Situational Awareness
Developing Tools to Maintain Situational Awareness
A Strategy for Maintaining Situational Awareness
Memory
Strategies for Increasing Memory
Conclusion
References
Communications
Types of Communications
What if Computers Operated Like People?
Why Are You Communicating?
Orders Are Made To Be Followed
Guilty as Charged--Assumptions That Could Kill You
I Am Aware of the Problems--What Now?
The Communication System
Filters
So, What is Effective Communication?
References
It's CRM Leadership
The First Step--Introduction
Second Step--Integration
Third Step--Trust
Who Is the Leader?
What Should a Leader be Doing?
Too Much, Too Late
Why Worry About Building a Team?
Team Performance Issues
Building the Team
The Organization's Role in Team-building
Teams: The Leader's Responsibilities
Practical Leadership
Where the Rubber Meets the Road
Conclusion
References
Followership
What Is Followership?
Tendencies of Junior Personnel
Hurry-Up Syndrome
Recommendations
Conclusion
References
Decision-Making
Decision Models
There Is a Substitute for Experience
Toward Better Decision-making
Decision-Making Aids
The Decision-Making Environment
Keys to Good Decision-Making
On-Scene Tips
Conclusion
References
Debriefing and Critiques
The Missed Opportunities
Debriefs, Critiques, After-Action Reviews, and Other What-cha-ma-call-its
The Atmosphere is "The Blue Line"
The Pathway to Enlightenment
The Dos and the Do Nots
SFRM
The Wrap-up
References
Strategies for Implementation
The Training Effort
Conclusion
References
Index

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