How Did That Happen? Holding People Accountable for Results the Positive, Principled Way

ISBN-10: 1591842581

ISBN-13: 9781591842583

Edition: 2009

List price: $26.95 Buy it from $1.83
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Description:

From the bestselling authors of The Oz Principle Roger Connors and Tom Smith literally wrote the book on accountability. Their bestseller The Oz Principlehas sold more than 500,000 copies in several editions since 1994. As they’ve worked with thousands of clients over two decades through their firm, Partners in Leadership, the authors have developed new strategies for holding people accountable while building morale. They offer powerful steps to establish a positive “Accountability Connection,” rather than waiting to place blame after problems arise and people fail to deliver. Drawing on case studies, many from client companies, the authors show how to establish clear expectations and manage the unmet expectations that inevitably occur. And they offer a positive, principled way that engages hearts and minds. This book can help people at every level, from senior executives to front-line workers, enjoy greater productivity, profitability, and job satisfaction.
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Book details

List price: $26.95
Copyright year: 2009
Publisher: Penguin Publishing Group
Publication date: 8/11/2009
Binding: Hardcover
Pages: 272
Size: 6.25" wide x 9.25" long x 1.25" tall
Weight: 1.254
Language: English

Roger Connors is a co-founder along with Tom Smith of Partners in Leadership, an international management consulting firm. They are the co-authors of several books including The Oz Principle, Journey to the Emerald City, and The Wisdom of Oz: Using Personal Accountability to Succeed in Everything You Do.

Introduction
The Outer Ring
Form Expectations
Communicate Expectations
Align Expectations
Inspect Expectations
The Inner Ring
Examine Motivation
Evaluate Training
Assess Accountability
Consider Culture
Conclusion
Appendix
Index
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