Four Seasons The Story of a Business Philosophy

ISBN-10: 1591842441

ISBN-13: 9781591842446

Edition: 2009

Authors: Isadore Sharp
List price: $29.95 Buy it from $0.99
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Description: The founder of Four Seasons Hotels shares the philosophy and values that have made his legendary brand How did a child of immigrants, starting with no background in the hotel business, create the worlds most admired and successful hotel chain? And how has Four Seasons grown dramatically, over nearly a half century, without losing its focus on exceptional quality and unparalleled service? Isadore Sharp answers these questions in his engaging memoir, which doubles as a powerful guide for leaders in any field. He recalls the surprising history of his company, starting with its roots in his fathers small construction business, which Sharp joined after getting a degree in architecture. Shifting into hotels wasnt easy, and he learned by trial and error. His breakthrough was a vision for a new kind of hotel, featuring superior design, top-quality amenities, and, above all, a deep commitment to service. Sharp realized that customers would gladly pay extra for a home away from home experience. But that would be possible only if everyonefrom managers and supervisors to bellmen, servers, and housekeeperswas fully engaged. The front-line staff, who have the most contact with guests, can make or break a five-star reputation. Readers will be fascinated to learn how Four Seasons does it, year after year, in more than thirty countries around the world.

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Book details

List price: $29.95
Copyright year: 2009
Publisher: Penguin Group (USA) Incorporated
Publication date: 4/30/2009
Binding: Hardcover
Pages: 320
Size: 6.25" wide x 9.25" long x 1.25" tall
Weight: 1.386
Language: English

Foreword
Introduction
The Immigrant's Son
Lil and Max
Max Sharp & Son
Rosalie
A New Kind of Project
Starting At the Top
Murray, Eddie, and Issy
London
ITT Sheraton
Community and Culture
Chris Sharp and Terry Fox
A New Business Model
Building Our Culture
Selling Our Culture
The Golden Rule
A Competitive Edge
A Fresh Approach
Washington
The Pierre
Bumps in the Road
Partners
Amenities
The Early Leaders
Family Developments
World Wide Excellence
Hawaii
Japan
The Caribbean
Europe
More Bumps in the Road
Regent
Prince Alwaleed
A Few Bad Apples
In a League of Our Own
A Great Place to Work
Meeting Expectations
The Front Lines
Marketing Our Brand
Continuing Growth
Staying Ahead
Creative Crisis Management
Our True Competitive Advantage
The Best of the Best
The New Leaders
Three Partners, Four Seasons
Afterword
Acknowledgments
Our Goals, Our Beliefs, Our Principles
Senior Staff Tenure by Position
Index
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