Evaluation and Measurement of Library Services

Name: Evaluation and Measurement of Library Services
Price: 6.88 USD
Availability: InStock
ISBN: 9781591585329

ISBN-10: 1591585325

ISBN-13: 9781591585329

Edition: 2007

Authors: Joseph R. Matthews

List price: $55.00

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Evaluations of libraries and the services they perform are seen as important tools for library managers and stakeholders. However, too many library evaluations simply focus on the routine process of gathering inputs and outputs within the context of traditional service measurements. Very few libraries actively pair these internal evaluations along with customer satisfaction outcomes to form a management tool that can drive service improvements across the library as a whole. In this book, Matthews outlines and argues for a broader and more robust adoption of evaluation techniques in order to help library managers combine traditional internal measurements (circulation, reference transactions,…

Book details

List price: $55.00
Copyright year: 2007
Publisher: ABC-CLIO, LLC
Publication date: 9/30/2007
Binding: Paperback
Pages: 400
Size: 7.04" wide x 9.90" long x 0.94" tall
Weight: 1.782
Language: English



Acknowledgments


Introduction



Evaluation: Process and Models



Evaluation Issues



Evaluation Models



Methodology Concerns



The Right Tools for the Job



Qualitative Tools



Quantative Tools



Analysis of Data



Evaluation of Library Services



Library Users and Non-Users



Evaluation of the Physical Collection



Evaluation of the Electronic Resources



Evaluation of the Reference Services



Evaluation of the Technical Services



Evaluation of Interlibrary Loan



Evaluation of Online Systems



Evaluation of Bibliography/Library Instruction and Information Literacy



Evaluation of Customer Services



Evaluation of the Library



Models for Evaluating the Broader Perspective



Accomplishments: The Key to Realizing Value



Economic Impacts



Evaluation of Social Impacts



Communicating the Value of the Library



Raward Library Usability Analysis Tool Name


Index Subject


Index