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How Management Matters Street-Level Bureaucrats and Welfare Reform

ISBN-10: 1589010418
ISBN-13: 9781589010413
Edition: 2005
List price: $26.95 Buy it from $5.84
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Description: "How Management Matters examines not only how but where public management matters in government organizations. Looking at the 1996 welfare reform law (the Personal Responsibility and Work Opportunity Reconciliation Act, or PRWORA), Riccucci examines  More...

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Book details

List price: $26.95
Copyright year: 2005
Publisher: Georgetown University Press
Publication date: 3/2/2005
Binding: Paperback
Pages: 208
Size: 6.00" wide x 9.00" long x 0.75" tall
Weight: 0.682
Language: English

"How Management Matters examines not only how but where public management matters in government organizations. Looking at the 1996 welfare reform law (the Personal Responsibility and Work Opportunity Reconciliation Act, or PRWORA), Riccucci examines the law's effectiveness in changing the work functions and behaviors of street-level welfare workers from the role of simply determining eligibility of clients to actually helping their clients find work. She investigates the significant role of these workers in the implementation of welfare reform, the role of public management in changing the system of welfare under the reform law, and management's impact on results--in this case ensuring the delivery of welfare benefits and services to eligible clients.

Tables and Figures
Acknowledgments
Preface
How Can management Not Matter?
Ending Welfare as We Knew It
The Important Role of Public Management in Welfare Reform
Public Management and Street-Level Bureaucrats
The Art and Science of Managing Street-Level Bureaucrats
What Are Welfare Workers Doing at the Front Lines?
How Public Management Matters
The Survey
Data and Data Collection
Critical Events Leading to Passage of Welfare Reform
Chronology of Major Welfare Policy and Legislation Enacted in the United States
Codes for Encounters
Notes
Index

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