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| Introduction | |
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| Network Management: An Overview | |
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| Setting the StageDefining Network Management Analogy | |
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| Health Care-the Network, Your Number One Patient Analogy | |
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| Throwing a Party A More Formal DefinitionThe Importance of Network Management: Many Reasons to Care Cost Quality Revenue | |
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| The Players: Different Parties with an Interest in Network Management | |
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| Network Management Users | |
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| Network Management Providers | |
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| Network Management Complexities: From Afterthought to Key Topic Technical Challenges | |
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| Organization and Operations Challenges | |
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| Business Challenges | |
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| Chapter Summary | |
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| Chapter Review | |
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| On the Job with a Network Manager | |
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| A Day in the Life of a Network Manager Pat: A Network Operator for a Global Service Provider | |
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| Chris: Network Administrator for a Medium-Size Business | |
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| Sandy: Administrator and Planner in an Internet Data Center Observations The Network Operator's | |
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| Arsenal: Management Tools Device Managers and Craft Terminals Network Analyzers Element Managers | |
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| Management Platforms Collectors and Probes Intrusion Detection Systems | |
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| Performance Analysis Systems | |
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| Alarm Management Systems | |
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| Trouble Ticket Systems | |
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| Work Order Systems | |
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| Workflow Management Systems and Workflow Engines Inventory Systems | |
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| Service Provisioning Systems | |
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| Service Order-Management Systems | |
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| Billing Systems | |
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| Chapter Summary | |
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| Chapter Review | |
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| The Basic Ingredients of Network Management | |
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| The Network Device Management | |
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| Agent Management | |
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| Information, MOs, MIBs, and Real Resources Basic Management | |
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| Ingredients-Revisited | |
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| The Management System | |
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| Management System and Manager Role | |
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| A Management System"s Reason for Being The Management Network | |
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| Networking for Management | |
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| The Pros and Cons of a Dedicated Management Network | |
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| The Management Support Organization: NOC, NOC, Who's There? | |
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| Managing the Management Inside the Network Operations Center | |
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| Chapter Summary | |
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| Chapter Review | |
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| Management Perspectives | |
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| The Dimensions of Management | |
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| Lost in (Management) Space: Charting Your Course Along Network Management and Dimensions Management | |
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| Interoperability: "Roger That" | |
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| Communication Viewpoint: Can You Hear Me Now? | |
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| Function Viewpoint: What Can I Do for You Today? | |
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| Information Viewpoint: What Are You Talking About? | |
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| The Role of Standards Management Subject: What We're Managing | |
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| Management Life Cycle: Managing Networks from Cradle to Grave Planning Deployment Operations | |
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| Decommissioning Management Layer: It's a Device... No, It's a Service... No, It's a Business Element Managment | |
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| Network Management | |
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| Service Management | |
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| Business Management | |
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| Network Element | |
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| Additional Considerations Management Function: What's in Your Toolbox | |
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| Management Process and Organization: Of Help Desks and Cookie Cutters | |
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| Chapter Summary | |
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| Chapter Review | |
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| Management Functions and Reference Models: Getting Organized | |
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| Of Pyramids and Layered Cakes FCAPS: The ABCs of Management | |
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| F Is for Fault | |
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| C Is for Configuration | |
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| A Is for Accounting | |
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| P Is for Performance | |
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| S Is for Security Limitations of the FCAPS Categorization | |
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| OAM & P: The Other FCAPS | |
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| FAB and eTOM: Oh, Wait, There's More | |
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| How It All Relates and What It Means to You: Using Your Network Management ABCs | |
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| Chapter Summary | |
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| Chapter Review | |
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| Management Building Blocks | |
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| Management Information: What Management Conversations Are All About | |
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| Establishing a Common Terminology Between Manager and Agent MIBs | |
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| The Managed Device as a Conceptual Data Store | |
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| Categories of Management Information | |
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| The Difference Between a MIB and a Database | |
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| The Relationship Between MIBs and Management Protocols | |
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| MIB Definitions Of Schema and Metaschema | |
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| The Impact of the Metaschema on the Schema | |
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| A Simple Modeling Example Encoding Management | |
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| Information Anatomy of a MIB Structure of Management Information | |
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| Overview An Example: MIB-2 Instantiation in an Actual MIB | |
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| Special MIB Considerations to Address SNMP Protocol | |
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| Deficits Modeling Management Information | |
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| Chapter Summary | |
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| Chapter Review | |
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| Management Communication Patterns: Rules of Conversation Layers of Management Interactions Transport Remote | |