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| What is Reference All About? | |
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| Reference and the School Library: An Overview | |
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| Introduction | |
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| Information Inquiry and Reference Services | |
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| The Reference Process | |
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| Reference, Information Literacy, and Information Inquiry | |
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| Information Inquiry, Standards for the 21st-century Learner, and the Common Core Curriculum Standards | |
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| Research Problem-Solving Processes and Models | |
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| The Information-Seeking Process and Developmental Issues | |
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| Reference and the Technology Connection | |
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| Conclusion | |
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| Useful Web Sites | |
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| Selection, Evaluation, and Maintenance of the Reference Collection | |
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| Introduction | |
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| What Do You Need?-The Selection Process | |
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| How Do You Know If It's Good?-The Evaluation Process | |
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| Content Scope | |
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| Accuracy, Authority, and Bias | |
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| Arrangement and Presentation | |
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| Relation to Similar Works | |
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| Timeliness and Permanence | |
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| Accessibility / Diversity | |
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| Cost | |
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| Collection Organization and Maintenance | |
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| Conclusion | |
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| Nuts and Bolts | |
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| Bibliographies | |
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| Introduction | |
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| Evaluation and Selection | |
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| Basic Sources | |
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| Webliography | |
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| Directories, Almanacs, Yearbooks, and Handbooks | |
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| Introduction | |
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| Evaluation and Selection | |
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| Basic Sources | |
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| Factbooks | |
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| Directories | |
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| Almanacs | |
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| Yearbooks | |
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| Handbooks | |
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| Webliography | |
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| Biographical Sources | |
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| Introduction | |
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| Types of Biographical Sources | |
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| Evaluation and Selection | |
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| Basic Sources | |
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| Current Biographical Dictionaries | |
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| Native American Biography Sources and Literary Criticism | |
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| Retrospective Biographical Dictionaries | |
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| Conclusion | |
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| Webliography and Additional Examples of Online Biographical Resources | |
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| Dictionaries and Encyclopedias | |
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| Dictionaries | |
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| Introduction | |
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| Evaluation and Selection | |
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| Basic Sources | |
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| English Language Dictionaries | |
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| Foreign Language Dictionaries | |
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| Historical Dictionaries | |
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| Slang and Dialect Dictionaries | |
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| Thesauri | |
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| Specialty Dictionaries | |
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| Webliography | |
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| Encyclopedias | |
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| Introduction | |
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| Evaluation and Selection | |
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| Basic Sources | |
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| General Encyclopedias | |
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| Single Volume Encyclopedias | |
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| Subject Encyclopedias | |
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| Useful Web Sites | |
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| Geographical Sources | |
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| Introduction | |
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| Evaluation and Selection | |
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| Basic Sources | |
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| Current World Atlases | |
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| Historical Atlases | |
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| Thematic Atlases | |
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| Maps | |
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| Gazetteers and Other Geographical Sources | |
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| Additional Online Geographical Resources | |
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| Webliography | |
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| Electronic Indexes and Abstracts; Periodical and Specialized Databases | |
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| Introduction | |
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| Evaluation and Selection | |
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| Basic Sources | |
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| Online Periodical Indexes | |
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| Specialized Indexes and Databases | |
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| Webliography | |
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| The Art of Questioning | |
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| The Reference Interview | |
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| Introduction | |
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| The Patron-The Student | |
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| The Setting | |
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| You-The School Library Media Specialist | |
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| Questions and Questioning | |
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| Types of Reference Interviews | |
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| Conclusion | |
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| Reference and the Web | |
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| The Web in Today's Reference Services | |
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| Introduction | |
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| Search Engines | |
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| Electronic Resources, Searching Strategies, and Tips | |
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| Evaluating Electronic Resources | |
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| School Library Reference Services in the Digital Age | |
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| Balancing Print and Electronic Reference Resources | |
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| Changing the Size and Focus of the Media Center Reference Collection | |
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| Transforming the Reference Shelf into a 21st-Century Exploratorium | |
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| Useful Web sites | |
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| Scenarios and Exercises for School Librarians | |
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| Introduction | |
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| Special Notes for Instructors | |
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| Scenarios and Exercises | |
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| Scenario (Elementary School): Famous First Facts | |
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| Exercise (Elementary School): Planning a Search | |
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| Scenario (Middle School): Evaluation of Electronic Information | |
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| Exercise (Middle School): Online Database | |
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| Exercise (High School): Research Skills | |
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| Exercise (High School): Bogus Web Sites | |
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| Appendix: Publisher Information | |
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| Glossary | |
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| Works Cited | |
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| Index | |