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| Acknowledgments | |
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| Dedication | |
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| Introduction | |
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| What Is Reference All About? | |
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| Reference and the School Library: An Overview | |
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| Introduction | |
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| Reference Services | |
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| The Reference Process | |
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| Reference and Information Literacy | |
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| Research Problem-Solving Processes and Models | |
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| Reference and the Technology Connection | |
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| Conclusion | |
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| Useful Web Sites | |
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| Selection, Evaluation, and Maintenance of the Reference Collection | |
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| Introduction | |
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| What Do You Need? - The Selection Process | |
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| How Do You Know If It's Good? - The Evaluation Process | |
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| Collection Organization and Maintenance | |
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| Conclusion | |
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| Nuts and Bolts | |
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| Bibliographies | |
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| Introduction | |
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| Evaluation and Selection | |
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| Basic Sources | |
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| Webliography | |
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| Directories, Almanacs, Yearbooks, and Handbooks | |
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| Introduction | |
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| Evaluation and Selection | |
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| Basic Sources | |
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| Directories | |
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| Almanacs | |
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| Yearbooks | |
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| Handbooks | |
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| More Examples of Online Directories, Almanacs, Yearbooks, and Handbooks | |
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| Webliography | |
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| Biographical Sources | |
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| Introduction | |
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| Types of Biographical Sources | |
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| Evaluation and Selection | |
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| Basic Sources | |
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| Who's Who | |
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| Current Biographical Dictionaries | |
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| Author Sources and Literary Criticism | |
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| Retrospective Biographical Dictionaries | |
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| Conclusion | |
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| Webliography and Additional Examples of Online Biographical Resources | |
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| Dictionaries and Encyclopedias | |
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| Dictionaries | |
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| Introduction | |
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| Evaluation and Selection | |
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| Basic Sources | |
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| English Language Dictionaries | |
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| Foreign Language Dictionaries | |
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| Historical Dictionaries | |
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| Slang and Dialect Dictionaries | |
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| Thesauri | |
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| Specialty Dictionaries | |
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| |
| Webliography | |
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| |
| |
| Geographical Sources | |
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| |
| Introduction | |
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| Evaluation and Selection | |
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| Basic Sources | |
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| |
| Current World Atlases | |
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| Historical Atlases | |
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| Thematic Atlases | |
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| Maps | |
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| Gazetteers and Other Geographical Sources | |
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| Additional Online Geographical Resources | |
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| Gazetteers | |
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| Atlases and Maps | |
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| |
| Webliography | |
| |
| |
| |
| Indexes and Abstracts; Online Periodical Databases | |
| |
| |
| Introduction | |
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| Evaluation and Selection | |
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| Basic Sources | |
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| Online Periodical Indexes | |
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| Specialized Indexes | |
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| |
| Webliography | |
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| |
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| The Art of Questioning | |
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| The Reference Interview | |
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| |
| Introduction | |
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| The Patron - The Student | |
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| The Setting | |
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| You - The School Library Media Specialist | |
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| Questions and Questioning | |
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| Types of Reference Interviews | |
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| Conclusion | |
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| Reference and the Web | |
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| The Web in Today's Reference Services | |
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| Introduction | |
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| The Web and Reference Services in School Library Media Centers | |
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| |
| Useful Web sites | |
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| Scenarios and Exercises for School Library Media Specialists | |
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| |
| Introduction | |
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| Special Notes to Instructors | |
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| Scenarios and Exercises | |
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| Elementary School | |
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| Middle School | |
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| High School | |
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| Publisher Information | |
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| Glossary | |
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| Works Cited | |
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| Index | |