Evolving Water Utility Pathways to Higher Performance

Name: Evolving Water Utility Pathways to Higher Performance
Price: 6.75 USD
Availability: InStock
ISBN: 9781583212394

ISBN-10: 1583212396

ISBN-13: 9781583212394

Edition: 2003

Authors: Gary Westerhoff, Diana Gale, Jerome Gilbert, Scott Haskins, Paul Reiter

List price: $139.00

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Book details

List price: $139.00
Copyright year: 2003
Publisher: American Water Works Association
Publication date: 5/1/2003
Binding: Hardcover
Pages: 440
Size: 7.25" wide x 10.00" long x 1.00" tall
Weight: 2.750
Language: English

Preface	p. vii
Acknowledgments	p. xi
Primary Authors	p. xv
Introduction	p. xvii
The State of Change
Introduction	p. 1
Driving Forces for Change	p. 3
The Global Perspective	p. 19
Setting a Strategic Direction	p. 29
Pathways to Change	p. 41
Creating an Adaptive Organization
Introduction	p. 59
Strategic Thinking and Planning	p. 61
Focusing on and Communicating With Customers	p. 83
Creating a Learning Organization	p. 105
Developing Leadership for Change	p. 121
Wise Use of Human Capital	p. 143
Labor-Management Relationships	p. 161
Governance Issues	p. 181
Implementing Operational Strategies
Introduction	p. 205
Effective Asset Management	p. 207
Improving Security and Emergency Planning	p. 233
Wise Use of Information Technologies	p. 255
Operating Efficiently	p. 277
Ensuring Energy Efficiency	p. 297
Implementing Strategies for Capital Facilities
Introduction	p. 319
Efficient Approaches to Facility Development	p. 321
Capital Project Delivery Methods	p. 339
Procuring Contract Services	p. 363
Contract and Procurement Law	p. 381
Public Versus Private Financing	p. 399
Case Study References	p. 419
Index	p. 427
Table of Contents provided by Rittenhouse. All Rights Reserved.